Ok thank you!
Forum Discussion
8 Replies
Which exact model Mac do you have? Click on the Apple icon in the top left corner of your desktop and select About This Mac. Please provide the following information (you may need to click on More Info depending on what operating system you're running:
- Operating System (Version)
- Mac model
- Processor
- Memory (RAM)
- Graphics
- Are you running any antivirus?
- Do you have Time Machine/Spotify/Dropbox or similar running?
- Have you tried to repair the game in Origin? Right click on the game in My Games and select Repair Game.
- What Expansion, Stuff and Game Packs do you have installed?Can you check how big your save folder is for me? Documents > Electronic Arts > The Sims 4 then click once on saves to highlight it, hold down CMD and press i. You will see the size in the top right corner of the window that opens.
- MacBook Air (13-inch, early 2014)
OS X Yosemite 10.10
Processor 1.4 GHz Intel core i5
Memory 4Gb 1600 MHz DDR3
Graphics Intel HD graphics 5000 1536 MB
The only expansion pack I have is the sims 4 get to work
My saves folder is 31 MB
I also have mackeeper
And dr cleaner (it's not an antivirus software)
And does it take along time to repair the game? Get rid of MacKeeper straight away. It's a really nasty piece of software and more often than not actually compromises the operating system resulting in instability and deleted files. For more info read the following links:
http://www.imore.com/avoid-mackeeper
https://discussions.apple.com/docs/DOC-3691
http://www.macworld.com/article/2861435/how-to-uninstall-mackeeper-from-your-mac.html
http://www.macworld.co.uk/how-to/mac-software/how-safely-remove-mac-antivirus-software-3612033/
You don't need any clean up apps on your Mac. The operating system does a very good job of defragging and tidying itself up every time you restart it.
After you've successfully got rid of it go to Applications > Disk Utility then select your hard drive in the left hand side panel and choose Repair Disk and then Repair Permissions.
No, repairing the game doesn't take long 🙂
Let me know how your game is after you've done all that.
- @Bluebellflora ok thanks for your help!
Gonna try this and let you know 🙂 - Thank you @Bluebellflora that was helpful
I did all you told me to do and it worked!! :D
The game works fine now
🙂
Thank you so much! @kieraaaab
No need to shout (typing in all caps is considered shouting), there are lots of people asking for help on these forums. Also, never underestimate how helpful people can be if you ask nicely 😉
Go into Documents > Electronic Arts and move your Sims 4 folder to your desktop. Now try and launch your game - does it work?Edit - also, which model Mac do you have? Instructions on how to find out here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162
(moving to Mac forum)
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