Rising Rookie

Re: Mouse Pointer Freezing

Hi,

Got a new mac and updated to the new os.

Now I have crashing and weird edge scrolling issues. It wont scroll on the top, the edge on the right is fine but the left gets stuck and shoots to the bottom as well as the bottom just gets stuck.

I have tried repairs , no mods and also window and not full screen and it still isn't working. I attached a screen shot of my computer specs. So you can see what I am working on.

I am not sure if the game was updated for Tahoe yet but those are some of the issues I have not that it is updated. I am also not willing to go back until it is fixed as I needed to update for other issues.

3 Replies

Bluebellflora
Hero+
4 months ago
Limabean74

Merged your post into the ongoing thread on the issue that is affecting some, but not all, Mac users. I also have an M4 Max running Tahoe and am not experiencing this issue. Please provide all of the details asked for in the green solution bit in the opening post. I appreciate you have already provided some but the rest would be helpful.

Have you also tested a completely clean TS4 folder as described here? [INSTRUCTIONS] How to troubleshoot and test a broken game | EA Forums - 11864548
Limabean74
Rising Rookie
4 months ago
I provided the screen shot above for my mac settings.
precise version of macOS, e.g. 26.1 - See above
exact Mac model, e.g. M4 Max MacBook Pro 16". If using an external display, please also include details of the display no external 14"
when did the issue start? After I switched from my old os to the new. Updated my laptop to my new one (see above for details)
are you using a bluetooth mouse or trackpad? If you are, are they Apple or 3rd party? - Trackpad
does it happen in windowed mode only, or fullscreen only, or both? both
are you running any apps in the background? If so, does it still happen when you restart your Mac, quit any apps that start at login then launch the game? no apps are running only curse forge.
open Activity Monitor (Applications > Utilities) click on CPU in the button at the top of the window and sort by CPU % arrow down, so the process using the most CPU is first. Launch the game and when you have the cursor issue quickly go back to Activity Monitor (in fullscreen the game opens in a new desktop space, you can quickly swipe to the right to get to the desktop where Activity Monitor is open). What are the top 3 processes? It doesn't start doing it randomly it does it every time.
are you running antivirus? If so which one? No
have you changed the default mouse/trackpad settings in System Settings? yes and no change
have you set up any Accessibility features in System Settings that alter the default behaviour of the OS related to the pointer? No it is factory setting, even after adjustment it still is the same.
I hope this helps if you need me to check anything else I can. As of now I am pushing through but I checked it on my old computer and the scroll works fine. When I got my new computer last month and transferred all my stuff that is when it started happening, happens with and without mods.
Bluebellflora
Hero+
4 months ago
Limabean74

Limabean74 wrote:
no apps are running only curse forge.

Presumably EA App too? Can you quit Curseforge? I don't believe it is necessary to have open whilst you play but I don't use it. We're trying to narrow down anything that may be causing this, no matter how irrelevant it may seem.

Can you also please try the completely clean Sims 4 folder as requested in my previous post. The instructions in the link I provided explain further how to do this and why it is necessary.