Re: sims 4 Graphics card unrecognised after macOS Catalina update.

I have typed everything as you said and have checked everything yet it still says none are found and when logging on the pop up still occurs, is there anything else I can do to fix this issue? Thank you for responding so fast!

It currently looks like this:

card 0x0D26 "4th Gen Intel(R) Core processor graphics HD 5200 Iris Pro - Mobile GT3" $cardLevelMedium $resolutionMedium
card 0x0D2A "4th Gen Intel(R) Core processor graphics Iris Pro - Server GT3" $cardLevelMedium $resolutionMedium
card 0x1606 "Intel Broadwell HD Graphics M ULT GT1" $cardLevelMedium $resolutionMedium
card 0x1626 "Intel (R) Iris Graphics 6000" $cardLevelMedium $resolutionMedium
card 0x162B "Intel (R) Iris Graphics 6100" $cardLevelMedium $resolutionMedium
card 0x1622 "Intel (R) Iris Graphics 6200" $cardLevelMedium $resolutionMedium
card 0x1927 "Intel (R) HD 550" $cardLevelMedium $resolutionMedium
card 0x1926 "Intel (R) HD 540" $cardLevelMedium $resolutionMedium
card 0x1912 "Intel (R) HD 530" $cardLevelMedium $resolutionMedium
card 0x191B "Intel (R) HD 530" $cardLevelMedium $resolutionMedium
card 0x1916 "Intel (R) HD 520" $cardLevelMedium $resolutionMedium
card 0x191E "Intel (R) HD 515" $cardLevelMedium $resolutionMedium
card 0x1906 "Intel (R) HD 510" $cardLevelMedium $resolutionMedium
card 0x1902 "Intel (R) HD 510" $cardLevelMedium $resolutionMedium
card 0x5916 "Intel (R) HD 620" $cardLevelMedium $resolutionMedium
card 0x5926 "Intel (R) HD 640" $cardLevelMedium $resolutionMedium
card 0x3ea6 "Intel (R) Iris Graphics 645" $cardLevelMedium $resolutionMedium
card 0x2982 "IntelÆ Graphics Media Accelerator X3500" $cardLevelLow $resolutionLow unsupported
card 0x2983 "IntelÆ Graphics Media Accelerator X3500" $cardLevelLow $resolutionLow unsupported
card 0x0be1 "Intel(R) Graphics Media Accelerator 3600 Series" $cardLevelLow $resolutionLow unsupported
card 0x0be2 "Intel(R) Graphics Media Accelerator 3600 Series" $cardLevelLow $resolutionLow unsupported

Hi my game is again saying the my video card is not recognized on the sims 4

my Mac runs on Catalina 10.15 (19A602)

Processor 1.4 GHZ Quad Core Intel Core i5

Graphics Intel Iris Plus Graphics 645 1536 MB

[Removed personal information - CM]

Thank you for the really useful info  - I have followed your steps and ended up with this:From this I can see that the gpu has been identified but not found?! I haven't done step 3 of your instructions as my gpu is different from the one of the OP and so I don't know what the correct line of text to insert would be.  From what I can see on Activity Monitor, the GPU is not being used to run Sims 4, although it is being used to run Origin...?  If you can help me at all I would be very grateful! Thanks

@Saoul666 

Try:

card 0x7340 "AMD Radeon Pro 5500M" $cardLevelUber $resolutionHigh

@Bluebellflora Hi there I am having the same problem here. Can you help me please? 

I don't really know where to look and I only find tutorials for PC and not Mac users.

Thanks for your help!

Dani

---

@Bluebellflora wrote:

@Jezfuji 

1. Open the GraphicsCards.sgr file using TextEdit (Right click/CTRL and click on the game in your Applications folder, select Show Package Contents then open the Contents folder). The first long list of GPUs will be ATI/AMD then NVIDIA. Scroll down until you get to the Intel section 

   vendor "Intel" 0x8086

2. Scroll down a bit further until you see the following section:
   

   card 0x1606 "Intel Broadwell HD Graphics M ULT GT1" $cardLevelMedium $resolutionMedium
   card 0x1626 "Intel (R) Iris Graphics 6000" $cardLevelMedium $resolutionMedium
   card 0x162B "Intel (R) Iris Graphics 6100" $cardLevelMedium $resolutionMedium
   card 0x1622 "Intel (R) Iris Graphics 6200" $cardLevelMedium $resolutionMedium
   card 0x1927 "Intel (R) HD 550" $cardLevelMedium $resolutionMedium
   card 0x1926 "Intel (R) HD 540" $cardLevelMedium $resolutionMedium
   card 0x1912 "Intel (R) HD 530" $cardLevelMedium $resolutionMedium
   card 0x191B "Intel (R) HD 530" $cardLevelMedium $resolutionMedium
   card 0x1916 "Intel (R) HD 520" $cardLevelMedium $resolutionMedium
   card 0x191E "Intel (R) HD 515" $cardLevelMedium $resolutionMedium
   card 0x1906 "Intel (R) HD 510" $cardLevelMedium $resolutionMedium
   card 0x1902 "Intel (R) HD 510" $cardLevelMedium $resolutionMedium
   card 0x5916 "Intel (R) HD 620" $cardLevelMedium $resolutionMedium
   card 0x5926 "Intel (R) HD 640" $cardLevelMedium $resolutionMedium

3. Create a new line below the  one for the 640 and enter the following: 

   card 0x3ea6 "Intel (R) Iris Graphics 645" $cardLevelMedium $resolutionMedium

4. Close the file, saving if prompted or it doesn't autosave.

Now launch the game to the loading screen then quit. Go into the Electronic Arts > The Sims 4 folder and open the Config .log file, scroll to the top and see if your card has now been found. Under the Graphics device info bit it should now correctly identify your card and show [Found: 1, Supported: 1].

You should also see this thread on the current issues with Catalina - https://answers.ea.com/t5/Technical-Issues-Mac/Info-The-Sims-4-macOS-Catalina-Troubleshooting/td-p/8291917

---

@Bluebellflora Hi again, I've followed this instructions but my end result is [Found: 0, Supported: 1]. What I am doing wrong? or is there a new card 0..... that I should add? 

Hi @Bluebellflora I seem to be having this issue as well. I recently purchased a MacBook Pro 16" with Radeon 5500M graphics and I am getting the "Unrecognized Video Card" error. Is there any way you can help me? It would be greatly appreciated. Thanks!

=== Graphics device info ===
Number: 0
Name (driver): AMD Radeon Pro 5500M
Name (database): [Found: 0, Supported: 1]
Vendor: ATI
Chipset: Vendor: 1002, Device: 7340, Board: 0000020f, Chipset: 0040
Driver: macOS Metal driver, Version: 0.0.0.0
Driver version: 0
Monitor: 00000000
Texture memory: 4080MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 0
Opt. features: +d24s8

@Bluebellflora Thanks so much for the quick reply! I have done what you said and I think it worked! I was also having issues with crashing but this seems to have fixed that as well! Thanks again, much appreciated!

=== Graphics device info ===
Number: 0
Name (driver): AMD Radeon Pro 5500M
Name (database): AMD Radeon Pro 5500M [Found: 1, Supported: 1]
Vendor: ATI
Chipset: Vendor: 1002, Device: 7340, Board: 0000020f, Chipset: 0040
Driver: macOS Metal driver, Version: 0.0.0.0
Driver version: 0
Monitor: 00000000
Texture memory: 4080MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 0
Opt. features: +d24s8

Hi! Thank you for helping us 🙂

I just regenerated the Sims 4 files in my documents, and the graphics card error message comes up the first time I launch, but then doesn't reappear the second time.

My graphics card is 'Intel Iris Plus Graphics 650 1536 MB' - instead of the 645 one. Is there a different bit of code I am meant to use instead? 

=== Graphics device info ===
Number: 0
Name (driver): Intel Iris Plus Graphics 650
Name (database): [Found: 0, Supported: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 5927, Board: 00000175, Chipset: 0006
Driver: macOS Metal driver, Version: 0.0.0.0
Driver version: 0
Monitor: 00000000
Texture memory: 1536MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 0
Opt. features: -d24s8

Hi, I am facing the same problem on my MacBook, its a 12 inch 2017. I am having trouble finding the GraphicsCard.sgr file can you help? 

Hiya,

I downloaded sims 4 onto my new MacBook Air, it said when I started playing that the video card wan't recognised but it let me click okay so I did, went to play again this morning and it hasn't saved the game. 

This is from that config file

=== Application info ===
Name: Sims4
Version: 1.62.69.1220
Build: Release
=== Rating info ===
GPU: 5 GPU Memory: 4 CPU: 1 RAM: 4 CPU Speed: 1100 Threading: 3
Adjusted CPU: 1467 RAM: 8192 Adjusted RAM: 7680 Cores: 2
=== Machine info ===
OS version: Mac OS X Version 10.15.3 (Build 19D2064)
OS prod type:
OS major ver: 10
OS minor ver: 15
OS SP major ver:
OS SP minor ver:
OS is 64Bit: 1
CPU: MacBookAir9,1
Brand: Intel(R) Core(TM) i3-1000NG4 CPU @ 1.10GHz
Family: 8
Model: 7
Cores: 2
HT: 1
x64: 1
Memory: 8192MB
Free memory: 3984MB
VA space: 4095MB
User: kaylafennell
Computer: Kaylas-MacBook-Air
=== Graphics device info ===
Number: 0
Name (driver): Intel Iris Plus Graphics
Name (database): [Found: 0, Supported: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 8a5c, Board: 0000020d, Chipset: 0007
Driver: macOS Metal driver, Version: 0.0.0.0
Driver version: 0

Not to sure what to do, any help would be amazing, thanks!!

I was able to find the GraphicCard file and was able to find this information under config.log

=== Graphics device info ===
Number: 0
Name (driver): Intel HD Graphics 615
Name (database): [Found: 0, Supported: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 591e, Board: 00000178, Chipset: 0002
Driver: macOS Metal driver, Version: 0.0.0.0
Driver version: 0
Monitor: 00000000
Texture memory: 1536MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 0
Opt. features: -d24s8

I am really just trying to play the Sims 4 during quarantine.