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xsophmx's avatar
xsophmx
1 year ago
Solved

Re: Sims 4 keeps crashing

Hey! This is also happening to me too, but I have a 13" 2020 MacBook Air M1 chip with 8GB memory and 245.11GB storage. I did an update months ago on the EA app and since then it has been crashing wit...
mac
xsophmx's avatar
xsophmx
1 year ago

Ahah yes I did not read the date before I replied to this Im sorry 😭

I don't know how to add a screenshot, but I do have the some information from the report I keep getting every time it crashes:

Crashed Thread: 24

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000014bf72a88
Exception Codes: 0x0000000000000001, 0x000000014bf72a88

Bluebellflora's avatar
Bluebellflora
Hero+
1 year ago
@xsophmx

Lol, no worries. That's just a generic crash log with lots of details no one outside of Apple probably understands the majority of. There is some helpful info near the bottom about your machine but I don't need to know it, your first post is informative enough for now.

Can you try a new clean Sims 4 folder? Instructions here https://answers.ea.com/t5/Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M163

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