Re: The Sims 3 - am desperate live chat not appearing, game won't launch

@BunnyChuah

Check if your Mac has unsupported graphics here - http://answers.ea.com/t5/The-Sims-Mac/CURRENT-ISSUE-The-Sims-3-Issues-playing-on-newer-post-2013-Macs/m-p/4935394#U4935394 If so please try the workaround posted.

this:

https://bluebellflora.com/sims-3-packs-not-showing-as-installed/

and this:

http://answers.ea.com/t5/The-Sims-Mac/CURRENT-ISSUE-Unknown-Error-issue-in-Sims-3-in-El-Capitan-Sierra/m-p/5725514#U5725514

are also relevant to your issue.