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Bluebellflora's avatar
Bluebellflora
Hero+
5 years ago

[READ FIRST] Saves, CC/Mods or Library items disappeared? iCloud issues

ISSUE Saves One minute your game is working fine. The next you go to play and the Load Game button has disappeared, there seems to be no way to play an existing save. CC/Mods Newly added ...
null
file structure
icloud
mac
Kimmyyslice's avatar
Kimmyyslice
4 years ago

i dont need to free up space . & 2 my data is gone the sims 4 folder is empty . accept the pdf version of the saves which makes no sense . where is the game sending my saves? & if the saves are able to retrieved ehy arent they on the origin server . it all connected to the cloud but where does it really go because my load button is suddenly just gone 

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    4 years ago

    @Kimmyyslice 

    Sims 4 doesn’t support cloud saves in Origin.

    Please open Terminal and copy and paste the following command then hit Enter/Return:

    find ~ -type d -name "*The Sims 4*" 2>/dev/null

    After a little while it will return the results of the search. Please copy and paste the results in a post here.

    • Kimmyyslice's avatar
      Kimmyyslice
      4 years ago

      what is terminal ? does mac support that what do i need to do to get my data back ?

    • Kimmyyslice's avatar
      Kimmyyslice
      4 years ago

      /Users/ravenholmes/Library/Mobile Documents/com~apple~CloudDocs/Documents/Documents - Raven’s MacBook Air/Electronic Arts/The Sims 4

      /Users/ravenholmes/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4

      /Users/ravenholmes/Applications/The Sims 4 Packs

      /Users/ravenholmes/Applications/The Sims 4.app

      /Users/ravenholmes/Applications/The Sims 4.app/Contents/Resources/The Sims 4.app

      ravenholmes@ravens-air ~ %   this is what is says but the dat I'm referring is from January 17 2022 at 11:01pm that's what I'm missing .

      • Bluebellflora's avatar
        Bluebellflora
        Hero+
        4 years ago
        @Kimmyyslice

        Your Sims 4 data is being stored in iCloud (Library > Mobile Documents), as per the link I previously gave you and have now merged your thread into. You need to follow the instructions for disabling iCloud Drive and store the Sims 4 folder locally in Documents > Electronic Arts

        If you do not understand how to do this after following the instructions and other links in the opening post on page 1, perhaps you can ask a friend or family member to help you?

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