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Bluebellflora's avatar
Bluebellflora
Hero+
4 years ago

[READ FIRST] Saves, CC/Mods or Library items disappeared? iCloud issues

ISSUE Saves One minute your game is working fine. The next you go to play and the Load Game button has disappeared, there seems to be no way to play an existing save. CC/Mods Newly added ...
null
file structure
icloud
mac
Ki_0807's avatar
Ki_0807
Seasoned Novice
3 years ago
@puzzlezaddict Thank you. Turns out my files were displaced and put into another folder that wasn’t electronic arts. It must have happened when the update happened because that’s when it started. I moved the file and now everything is back.
Shierrr's avatar
Shierrr
3 years ago

I've been playing The Sims 4 pretty much every night for the last few weeks and all my saves are fine and  available. However, yesterday I noticed that my library is basically empty even though everything was fine last week. There's some Sims I've saved from a few moths ago but anything older than that is gone from it. They are in my saves and the ones I downloaded into the gallery rotate in my showcase but they are nowhere to be found in my library. I tried the fix on the first page and post but it didn't work. I have space on my laptop and in my iCloud storage and I haven't deleted anything (checked my bin).

So what now? 😞

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    3 years ago

    @Shierrr 

    Please open Terminal and copy and paste the following command then hit Enter/Return:

    find ~ -type d -name "*Tray*" 2>/dev/null

    After a little while it will return the results of the search. Please copy and paste the results in a post here.

    • Shierrr's avatar
      Shierrr
      3 years ago
      @Bluebellflora

      USER@MacBook-Pro ~ % find ~ -type d -name "*Tray*" 2>/dev/null
      /Users/USER/Documents/Electronic Arts/Die Sims 4/Tray
      /Users/USER/Documents/Electronic Arts/The Sims 4/Tray
      USER@MacBook-Pro ~ %

      • Bluebellflora's avatar
        Bluebellflora
        Hero+
        3 years ago
        @Shierrr

        Thanks. In which language are you currently playing the game, English or German? Whichever language it is is where your user content needs to be, including the Library items which are stored in the Tray folder.

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