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Bluebellflora's avatar
Bluebellflora
Hero+
4 years ago

[READ FIRST] Saves, CC/Mods or Library items disappeared? iCloud issues

ISSUE Saves One minute your game is working fine. The next you go to play and the Load Game button has disappeared, there seems to be no way to play an existing save. CC/Mods Newly added ...
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file structure
icloud
mac
SuicidalCece's avatar
SuicidalCece
3 years ago

Alright, I did what you told me to do and this was the result:

Last login: Sat Apr 23 21:42:45 on console

MacBook-Air:~ psychogirl$ find ~ -type d -name "*The Sims 4*" 2>/dev/null

/Users/psycholesbo/iCloud Drive (Archive) - 1/Desktop/The Sims 4 Packs

/Users/psycholesbo/iCloud Drive (Archive) - 1/Desktop/The Sims 4.app

/Users/psycholesbo/iCloud Drive (Archive) - 1/Desktop/The Sims 4.app/Contents/Resources/The Sims 4.app

/Users/psycholesbo/iCloud Drive (Archive) - 1/Desktop/The Sims 4

/Users/psycholesbo/iCloud Drive (Archive) - 1/Documents/The Sims 4 Packs

/Users/psycholesbo/Desktop/Electronic Arts/The Sims 4

/Users/psycholesbo/Library/Mobile Documents/com~apple~CloudDocs/Desktop/The Sims 4 Packs

/Users/psycholesbo/Library/Mobile Documents/com~apple~CloudDocs/Desktop/The Sims 4

/Users/psycholesbo/Library/Mobile Documents/com~apple~CloudDocs/Documents/The Sims 4 Packs

/Users/psycholesbo/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4

/Users/psycholesbo/iCloud Drive (Archive)/Desktop/The Sims 4 Packs

/Users/psycholesbo/Documents/Electronic Arts/The Sims 4

MacBook-Air:~ psychogirl$ 

Bluebellflora's avatar
Bluebellflora
Hero+
3 years ago

@SuicidalCece 

These are all the Sims 4 folders you have which may contain saves in the Saves folder:

Current or previous folders stored in iCloud:

/Users/psycholesbo/iCloud Drive (Archive) - 1/Desktop/The Sims 4
/Users/psycholesbo/Library/Mobile Documents/com~apple~CloudDocs/Desktop/The Sims 4
/Users/psycholesbo/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4

Sims 4 folders separate to iCloud:

/Users/psycholesbo/Desktop/Electronic Arts/The Sims 4
/Users/psycholesbo/Documents/Electronic Arts/The Sims 4

That last one in bold is where the game will load your data from such as saves, mods etc. It will not look in the other locations. That is the Sims 4 folder located in the Electronic Arts folder located in your user Documents folder. Do you have any saves in there? If so, please open Terminal again and copy and paste the following command then hit enter:

cd Documents/Electronic\ Arts/The\ Sims\ 4/saves

After hitting enter, copy and paste this list command then hit enter:

ls

You should now see a list of the contents of that saves folder in the Terminal window. Please copy and paste it here. I'm asking for this to check save file names that the game is currently trying to load.

I'm asking you to use Terminal to produce these results because it is the most accurate method and makes sure we are in the correct location. You have so many Sims 4 folders that it would be easy to open the wrong one and that would be even more confusing 🙂

One other question, are you sure iCloud Drive is now disabled in System Preferences?

  • SuicidalCece's avatar
    SuicidalCece
    3 years ago

    These were the results: 

    Last login: Sun Apr 24 13:24:39 on ttys000

    MacBook-Air:~ psychogirl$ cd Documents/Electronic\ Arts/The\ Sims\ 4/saves

    MacBook-Air😕aves psychogirl$ ls

    Slot_00000002.save Slot_00000006.save.ver1 Slot_00000008.save.ver3

    Slot_00000002.save.ver0 Slot_00000006.save.ver2 Slot_00000008.save.ver4

    Slot_00000002.save.ver1 Slot_00000006.save.ver3 Slot_00000009.save

    Slot_00000002.save.ver2 Slot_00000006.save.ver4 Slot_00000009.save.ver0

    Slot_00000002.save.ver3 Slot_00000007.save Slot_00000009.save.ver1

    Slot_00000002.save.ver4 Slot_00000007.save.ver0 Slot_00000009.save.ver2

    Slot_00000004.save Slot_00000007.save.ver1 Slot_00000009.save.ver3

    Slot_00000004.save.ver0 Slot_00000007.save.ver2 Slot_00000009.save.ver4

    Slot_00000004.save.ver1 Slot_00000007.save.ver3 Slot_0000000a.save

    Slot_00000004.save.ver2 Slot_00000007.save.ver4 Slot_0000000a.save.ver0

    Slot_00000004.save.ver3 Slot_00000008.save Slot_0000000a.save.ver1

    Slot_00000004.save.ver4 Slot_00000008.save.ver0 Slot_0000000a.save.ver2

    Slot_00000006.save Slot_00000008.save.ver1 Slot_0000000a.save.ver3

    Slot_00000006.save.ver0 Slot_00000008.save.ver2

    MacBook-Air😕aves psychogirl$ 

    That are all my save files, but the game still doesn't recognize any of them

    And to your question: I checked and iCloud Drive isn't fully disabled, but when I'm going on "options" the "Desktop and Documents folders" thing is unchecked

    • Bluebellflora's avatar
      Bluebellflora
      Hero+
      3 years ago
      @SuicidalCece

      Thanks. Can you create a new folder in that Sims 4 folder called Saves 2 and move all those saves into it, every single one, apart from Slot_0000000a.save.

      Rename your Mods folder Mods 2. This will stop the game loading any CC/Mods you have installed.

      Trash the localthumbcache.package file.

      Now launch the game to the main menu and see if you get the option to load that save.
      • SuicidalCece's avatar
        SuicidalCece
        3 years ago

        I did everything you told me and the game still won't give me the option to load a save

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