Symptoms:
- Greyed out Play/Install button in Origin/EA App
- Game not updating in Origin/EA App
- Game bouncing up and down in the Dock but not loading
Steps to try:
- In your Applications folder, or wherever you have the game installed to, right click on the Sims 4 app and select Show Package Contents.
- Navigate to Contents > Mac OS.
- Right click on The Sims 4 and select Move to Trash. Don't drag the file as it will only move an alias and leave the original in place.
- Now open Origin/EA App, click on The Sims 4 in your Library and then Manage > Repair.
