EA StaffHi @hills248,
Let's try to find out if it's a problem with Origin's cache files. Please, follow these steps to restore your Origin and try to install the game again once you have finished. Does it work now? 🙂
-Mai
I've just followed the steps to reset the origin cache and re install to the latest version and it still says the base game is installed and ready to play when it's not even installed.
EA StaffHi @nham23,
There might be some files left in your computer from a previous installation of the game. In this case, I would try to make a manual uninstallation of The Sims 3.
A fellow simmer, Bluebellflora, has made a guide on how to uninstall and reinstall The Sims 3 on Mac, you might want to take a look 😉
Let us know if that helps,
-Mai
I've followed those steps and it still shows the base game and expansion packs as installed and ready to play. There is no trace of the game or any data relating to it left on my system. I honestly have done everything I could and nothing has worked.
EA StaffThanks for trying that. This is definitely very weird. Could you try to install Origin with a different Mac user?
-Mai
