I've followed those steps and it still shows the base game and expansion packs as installed and ready to play. There is no trace of the game or any data relating to it left on my system. I honestly have done everything I could and nothing has worked.
EA StaffThanks for trying that. This is definitely very weird. Could you try to install Origin with a different Mac user?
-Mai
I'll give it a try
Well I did look at it but was still limited to control and my documents. Eventually I did call you and an adviser told me to use a registry cleaner like CC Cleaner to uninstall Origin. It was there that I found the problem. There were registry files related to game still in my system that I didn't find when doing a search and clean of my MAC library. I managed to find them and uninstall them and as a result I'm happy to say that it has worked and the base game and all relevant packs are ready for downloading and installing again. I finally know now what to do in case something like this happens again.
Thank you for you help and advice
