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hills248's avatar
hills248
9 years ago

sims 3 not installed but still saying play on origin

A few months ago I installed The Sims 3 from my mac to free up space for Sims 4. Since then I have decided to reinstall but instead of there being an install option on origin it instead says play. I ...
mac
EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
8 years ago

Thanks for trying that. This is definitely very weird. Could you try to install Origin with a different Mac user?

-Mai

nham23's avatar
nham23
8 years ago

I'll give it a try

  • EA_Mai's avatar
    EA_Mai
    Icon for EA Staff rankEA Staff
    8 years ago

    Great @nham23, we will be here, let us know if that works 😉

    -Mai

    • nham23's avatar
      nham23
      8 years ago

      Well I did look at it but was still limited to control and my documents. Eventually I did call you and an adviser told me to use a registry cleaner like CC Cleaner to uninstall Origin. It was there that I found the problem. There were registry files related to game still in my system that I didn't find when doing a search and clean of my MAC library. I managed to find them and uninstall them and as a result I'm happy to say that it has worked and the base game and all relevant packs are ready for downloading and installing again. I finally know now what to do in case something like this happens again.

      Thank you for you help and advice

      • EA_Mai's avatar
        EA_Mai
        Icon for EA Staff rankEA Staff
        8 years ago

        That's great news, @nham23! Glad to read you were able to install your game, enjoy it! And be nice with your sims! ;P

        -Mai

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