sims 3 unknown error occured

Hi @TMCedez,

I'm sorry to read you are having issues to play your game ☹️ I recommend you to install the game through Origin instead of your DVD, that might help with your issue 🙂

You would need to redeem your code in your EA Account, uninstall the disc version of the game from your Mac and then use the Origin Client to download the game.

Let us know if you have any questions!

-Mai

I own The Sims 3 no other wording under it, so which sims would i be clicking to download again  through origin? I believe all these are expansions? 

Hi @TMCedez,

Are you looking for it in your Game Library? You should only see your registered games in there. In this case, if you only own The Sims 3, that's the only one you should have in your Game Library:

-Mai

2 of my expansions packs the codes have faded away on the papers as ive had these hardcopies since new. How do i go about playing these games again?

Hi @TMCedez,

Have you uninstalled those games from the computer already?

-Mai

Yes...?

Ok @TMCedez, could you tell me which packs are you having this issue with?

The sims Unleashed expansion pack

The sims superstar

and the sims vacations

Oh, I understand, @TMCedez. However, those packs are not for The Sims 3 but for The Sims 1, and being older, can't be redeemed nor installed through Origin.

Those can only be installed using your DVDs.

-Mai

re-downloaded it through origin and still getting the unknown error occured