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Porridge3712's avatar
Porridge3712
2 years ago
Solved

Sims 4 bouncing on dock and then closing

Hi, I suddenly started to experience issues in the game, walk animations were not working, the game would freeze when trying to load into the world with a family, and then suddenly the game stopped ...
mac
  • Bluebellflora's avatar
    Bluebellflora
    2 years ago
    @Porridge3712

    Thanks 🙂 It's strange that your second account seems to mirror your usual account but the game won't launch. You could try reinstalling the OS which would fix any corrupted files or broken links, hopefully. Unless you wipe the machine, it will simply reinstall over the top of your current installation but you should do a backup anyway if you choose to do this.

    Lastly, I strongly recommend you uninstall CleanMyMac. Apps that claim to clean up your system can sometimes erroneously remove files they shouldn't, sometimes even destabilising the operating system in the process. 3rd party 'clean up' apps really aren't needed and seem to aim towards ex-Windows users who rely on them so heavily. macOS is a very efficient OS.
Porridge3712's avatar
Porridge3712
2 years ago

@Bluebellflora 

Here is what my processes look like at the time when I press play and the icon bounces on the dock, the new process that appears is WindowServer, but there is no process even called The Sims 4 or anything. Also, the CleanMyMac process and my antivirus (that I had turned off) run on the second user account as well where the game opens and runs fine, so I am not sure if that is the problem.


I made different attempts with the new Sims 4 folder, the first time I reinstalled and had a new folder I did not add anything to it, with no cc or saves, it still would not run, the second time I reinstalled and had a new folder I tried adding back all of my saves and cc, but still nothing.
I am not sure if it is a problem with my saves or cc, because I added them to my sims folder on the second user account, and everything runs fine with no problems.

Bluebellflora's avatar
Bluebellflora
Hero+
2 years ago
@Porridge3712

Thanks 🙂 It's strange that your second account seems to mirror your usual account but the game won't launch. You could try reinstalling the OS which would fix any corrupted files or broken links, hopefully. Unless you wipe the machine, it will simply reinstall over the top of your current installation but you should do a backup anyway if you choose to do this.

Lastly, I strongly recommend you uninstall CleanMyMac. Apps that claim to clean up your system can sometimes erroneously remove files they shouldn't, sometimes even destabilising the operating system in the process. 3rd party 'clean up' apps really aren't needed and seem to aim towards ex-Windows users who rely on them so heavily. macOS is a very efficient OS.
  • Porridge3712's avatar
    Porridge3712
    2 years ago

    @Bluebellflora I think at this point I will reinstall the OS, for some reason the other user runs faster anyway so something might be corrupt in my files. I will make sure to back up everything first! Also thank you for informing me about CleanMyMac, I won't be using it anymore. Thank you so much for your help!

    • emmymaurice's avatar
      emmymaurice
      2 years ago

      hi! ive been struggling with the same issue and I've tried everything I can think of. did reinstalling the OS work? if not, has anything else worked for you? let me know please! 🙂

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