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CagenGamer's avatar
5 years ago

Sims 4 cant install

I try to download and install the game (sims 4) but i keep getting this message: 

"origin needs to download files and is waiting for your permissions.please choose yes when Windows prompts you"

I've tried everything. Im not on windows either, im on mac running catalina. Please help ☹️

2 Replies

  • @CagenGamer The Origin client needs permission to be able to write files to your disk. You may have been prompted when you first ran the Origin client with some message like "Origin.app requires permission to your hard drive" and you may have accidentally denied the request. This will prevent Origin from being able to install additional apps (the games).

    To check this, and to possibly grant the needed access, go to:

    Apple menu -> System Preferences -> Security & Privacy

    In this panel there are four tabs: General, FileVault, ,Firewall and Privacy. Select Privacy.

    The panel on the left has a long list of options. Scroll down until you see a blue Folder icon with the words "Full Disk Access". Select this one. On the pane on the right will be a list of programs. Do you see "Origin.app" listed? Does it have a check-box next to it, and is it ticked?

    If the check box is not ticked then you will need to enable the access. You will probably need to click the Lock icon on the bottom left, then enter your account's password. You should now have permission to tick the box next to Origin.app. Now close the System Preferences window and try to re-launch the Origin application. Does it work now?
  • Hi!

    Thanks for the answer. I tried what you suggested but still get the same error :/

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