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magicmeadows's avatar
magicmeadows
Seasoned Rookie
8 years ago
Solved

Sims 4 completely broken - Mac

HI! I've had Sims 4 for a while and used to play all the time. I recently stopped bc well, it's quite boring compared to Sims 3 unless you add mods and my game has been freezing lately since about two patch updates ago (never did before. ever- I've been playing for 2 years). 

Yesterday I decided to play while I had some free time in my day.

At first my game should freeze and the entire bottom bar (the aspirations, the inventory, the pause/play fast forward buttpns, and the sims I can click on and play) would disappear along with some icons from the top.The snow will still fall, some NPC's will still move but I can't click anything not even the options button to exit out. It would happen after about of minute of playing and I would have to force quit manually. I figured I had a broken Mod or two in the game and that must be the problem. So I rebooted the game and turned off mods. I saved the changes and restarted the game. Now it gets stuck on the white loading screen before the words pop up. I can't even go to main menu. It's obviously not the mods but the game itself.

Please help me. 

I checked my Finder folder and looked in The Sims 4. Some new things have popped up that I've never seen. ( I might be wrong though, I'm not very knowledgable about this stuff unfortunately )

ClientDB.package

Options.ini

Events.ini

Config.log

here is my most recent Last exception to hopefully help pinpoint a problem https://pastebin.com/sF2rdQwu 

I play in Windowed Laptop version on my 2017 Macbook Air

  • @magicmeadows  Try pulling your entire TS4 game folder out of Documents and onto your desktop.  When you launch the game again, a clean folder will spawn with no content.  This will get rid of any potential leftover mod-related issues, as well as clear your cache files.  (It's also a good diagnostic tool in general.)  If you can play in the clean folder for a bit, you can try copying one of your saves into it from your old folder.  You could also download new versions of a few mods, after checking to make sure that the creators have updated them to be compatible with your patch level.

    It should also be noted that Seasons increased the demands that TS4 puts on your hardware.  While you should still be able to play, you might need to lower your graphics settings from what they were before.

6 Replies

  • @magicmeadows  Try pulling your entire TS4 game folder out of Documents and onto your desktop.  When you launch the game again, a clean folder will spawn with no content.  This will get rid of any potential leftover mod-related issues, as well as clear your cache files.  (It's also a good diagnostic tool in general.)  If you can play in the clean folder for a bit, you can try copying one of your saves into it from your old folder.  You could also download new versions of a few mods, after checking to make sure that the creators have updated them to be compatible with your patch level.

    It should also be noted that Seasons increased the demands that TS4 puts on your hardware.  While you should still be able to play, you might need to lower your graphics settings from what they were before.

  • magicmeadows's avatar
    magicmeadows
    Seasoned Rookie
    8 years ago

    @crinrict thank you, I could only find PC help so I just put Mac in the title. I appreciate it 🙂

  • magicmeadows's avatar
    magicmeadows
    Seasoned Rookie
    8 years ago

    @puzzlezaddict I will try as soon as I get back from work! (6pm central time), Will let you know how it works! I really appreciate you taking the time to help 🙂 also my graphic settings are as low as can be minus my Sims graphics which are at Medium if that means anything? I'm not good at this stuff haha sorry

  • Tremayne4260's avatar
    Tremayne4260
    Hero
    8 years ago

    @magicmeadows, please note that whenever Sims 4 is updated via a new patch or new content, that Mods must be updated as well. I always advise people to keep notes on where they download their mods from and to check those sites when they see that a new patch or content has been released. Most Modders will post to say their mods had been updated to work with the latest patch or content. I also advise to turn Automatic Updates off to allow you time to check these sites to see if the mods have been updated or need to be updated. New patches and content change certain code in the game or fix issues that mods may have been created to fix and no longer are needed. 

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