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AthenaApollos's avatar
AthenaApollos
9 years ago
Solved

Sims 4 Crashes Upon Launch (Black Screen)

I have a Late 2013 MacBook Pro with Retina and every add-on except Vampires. I am fully updated with the latest patch. My Sims 4 games worked fine until yesterday. Now, I get a black screen whenever ...
mac
  • tessie1903's avatar
    tessie1903
    8 years ago

    yes and it didn't work but i disabled origin in game and the game no longer crashes.

AthenaApollos's avatar
AthenaApollos
9 years ago

On 3/8 I bought City Living and Kids Room Stuff and on 3/9 I bought Dine Out and Backyard Stuff. I also updated to the latest patch on 3/8. Everything worked great until Monday evening (3/13). I tried changing Fullscreen to 0 and I still got the black screen crash. I have attached my Options.ini file (as a text file).

Bluebellflora's avatar
Bluebellflora
Hero+
9 years ago

@AthenaApollos

Can you move your whole Sims 4 folder from Documents > Electronic Arts onto your desktop then launch the game again. If it works then please make a Sim, move them into a house and play around in build/buy and live mode for 20 minutes or so to see how stable the game is. How is it?

  • AthenaApollos's avatar
    AthenaApollos
    9 years ago

    I moved my Electronic Arts folder to the Desktop and tried to start the game, but it still crashes to a black screen. 😢 😬 

    • Bluebellflora's avatar
      Bluebellflora
      Hero+
      9 years ago

      @AthenaApollos

      Ok. Have you ever installed any Mods which you had to install into a location other than the Mods folder?

      Can you please try the following:

      1. In your Applications folder right click on the Sims 4 app and select Show Package Contents.
      2. Navigate to Contents > Mac OS.
      3. There should be two files in there. Right click on The Sims 4 and select Move to Trash. Don't drag the file as it will only move an alias and leave the original in place. Leave the other file, The Sims 4.par alone.
      4. Now open Origin, click on The Sims 4 in your Games Library and click on Download.
      • tessie1903's avatar
        tessie1903
        Rising Adventurer
        8 years ago
        I’m having the same issue. The game goes straight to a black screen and then crashes. I installed city living yesterday and the game worked fine but it started crashing this morning. I’ve tried opening offline and repairing the game, which doesn’t work. I just uninstalled and reinstalled the game but it still crashes. Ive also tried removing my cc.

        My computer’s specs:
        MacBook Air early 2014
        Processor: 1.4 GHz Intel Core i5
        Memory: 4GB 1600 MHz DDR3
        Graphics:intel HD Graphics 5000 1536 MB

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