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carolynx16's avatar
6 years ago

Sims 4 Crashing after new update

My sims 4 game has not been working correctly since the update. i tried removing mods and custom content, but still had the same issue. I ended up uninstalling the game. Please help me resolve this issue! I also, in the mean time, tried to install sims 3 but it wont let me install it? says theres an installation error. i have a macbook air and have previously been playing sims just fine

3 Replies

  • carolynx16's avatar
    carolynx16
    6 years ago

    thank you. when i tried to play my sims game, i clicked on my current household and "play" and as it was loading it crashed. i removed all mods and custom content, but it still crashed on this game. i tried making a new game, and when i did, it let me make new sims and save the household. but, upon trying to actually play, the game was glitching as parts were gone. what i mean by this is, all of the things on the bottom of the screen disappeared, such as my sims, inventory, work, friends etc. all of these buttons disappeared, as well as it wouldnt let me hit the three dots at the top right of the screen. hope that makes sense! im trying to redownload the game and see if that has any luck. sad though that i had to lose all of my progress in the game i have been playing for months.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    6 years ago
    @carolynx16

    Sounds like a UI mod that isn't compatible with the current patch level. Check that your Mods are up to date. You should also trash the localthumbcache.package file when moving out the Mods folder.

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