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michellemarie01's avatar
michellemarie01
11 years ago
Solved

Sims 4 crashing on Mac

I downloaded Sims 4 on my MacBook Pro (13-inch, Mid 2012) about a week ago. I played on it just fine for 2 days and now it crashes every time I open it. At first, I could at least get to the main men...
mac
  • Tremayne4260's avatar
    Tremayne4260
    11 years ago

    Try this:

    - Make sure you are in Finder then click Go in the menu bar. Hold down Alt and the hidden Library folder will show up. Click on the Library folder.
    - You now need to check in the following folders for any Origin files and folders:

    • Application Support (Origin)
    • Caches (Origin, com.ea.Origin)
    • Preferences (com.ea.Origin.plist)
    • Saved Application state (com.ea.Origin.savedState)

    Open a Finder window and click on your Macintosh HD in the left hand section under Devices (if it's not there click on Finder in the menu bar then Preferences. Select the Sidebar tab and make sure Hard Disks is ticked under Devices), open Library, then delete the Origin folder.


    After you've trashed them, empty the trash then restart your Mac. Then redownload and reinstall Origin.

    Try this before uninstalling Sims 4.

1234567bel's avatar
1234567bel
11 years ago

That's exactly what happens on mine! If you know how to fix it let me know please!

@michellemarie01 wrote:

I downloaded Sims 4 on my MacBook Pro (13-inch, Mid 2012) about a week ago. I played on it just fine for 2 days and now it crashes every time I open it. At first, I could at least get to the main menu before it would freeze and I would have to manually turn off my computer because I couldn't even exit the game. Now, I don't even get to the loading plumbob before it starts freezes and starts trying to close out of the window on its own but fails so it just starts making my screen going crazy. I did uninstall the game and install it again and I was only able to play it once. When I loaded the game later, I had the same issue again. I don't think it's the specs of my computer that are the issue because I played it several times without any issues but I don't know a whole lot about specs so I could be wrong. Any suggestions that I can get are highly appreciated because I did not pay $40 for a game to just crash my computer! 

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