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maudebenoit16's avatar
maudebenoit16
New Traveler
5 years ago

Sims 4 december 2020 update: loading screen never ends

Since the december 2020 update, I can’t play any family. The loading screen just never ends, tried with and without music. I tried building on a lot and even though the loading screen takes forever, I’m actually able to get there, but when i click play on my family it just never ends. I let it load for 2 hours yesterday and it never let me get into my family, i’m just stuck on a forever loading screen.

I only use makeup CC, but I tried without the cc and it still happens. I didn’t see anyone else having this problem right now so i’m trying here. Please help, i’m so tired of these updates messing with my game all the time, i just wanna play 😭

mac

8 Replies

  • lunalu29's avatar
    lunalu29
    5 years ago

    I’m having EXACTLY this problem also! Mine started in November and hasn’t got any better since the December update! I’d love some help please!!! 

  • z0onyy's avatar
    z0onyy
    5 years ago

    So does mine. When I got the update, my game loaded, but I enabled my mods my game does not load AT ALL. It's stuck at "not responding".

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    5 years ago
    @z0onyy

    If the game loads without your CC/Mods the issue is your 3rd party content. Check for updates with the creator(s).
  • Behappy1st's avatar
    Behappy1st
    Seasoned Ace
    5 years ago

    I'm having the same problem. It just won't stop loading. I turned off my computer to get out of it and then reopened and repaired. But its still not working. I don't have any mods CC or anything and never have, I don't even use cheats. 

  • Behappy1st's avatar
    Behappy1st
    Seasoned Ace
    5 years ago

    Than You for answering. When it comes to computers I can't walk and chew gum at the same time. I don't know how to do any of that stuff. I clicked on help from Origin and they called. They just told me to do a bunch of stuff I didn't know how to do. I went back after trying and asked if I could just throw away the whole game and start over as if I just bought it. I lose all of my saves but was willing if I could fix the issues. But its still doing it. So I went online to see if anyone else was having the same problem and the answer was yes, a lot. So I contacted them again and told them it's still not working and that A LOT  of others we're having the same problem. He put me on hold and came back and said that I was right, that it is a widely reported problem. And they we're looking into it. And that I would just have to wait it out and check to see when its fixed. This is so upsetting. I am a widow who lives alone, I don't drive and on top of that the covid virus. So I pretty much never leave the house except for food and doctor appts. Sims 4 is the only game I have that still works after the big change from 32 bit to 64 bit or whatever it's called. I had to send my computer to apple for 7 days for a battery exchange. I was so bored in that time I read 12 books.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    5 years ago
    @Behappy1st

    The step I linked to is very simple - In your Documents folder there will be an Electronic Arts folder. In the Electronic Arts folder there will be a Sims 4 folder. This Sims 4 folder contains all your saves and other data unique to your game such as saved items to the Library in-game, screenshots, CC and Mods if you use them, your in-game graphics settings and other stuff.

    Click and drag the Sims 4 folder to your desktop then try to launch your game. What happens?

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