Sims 4 does not launch from Origin.
Sims 4 does not launch from Origin. Here is what I have already tried in order of how I tried them: -updated game -repaired game -ran reports and deleted any corrupt mod files -moved sims 4 ...
Forum Discussion
@heytherehil
🙂
After running the reset tool did you get the confirmation popup that preference and cache files had been deleted?
Running as administrator only applies to Windows.
When you say it won't launch what exactly is happening? Is the game bouncing in the Dock then disappearing? Is it part launching then disappearing?
Have you tried launching it in a new user account on your Mac?
🙂
After running the reset tool did you get the confirmation popup that preference and cache files had been deleted?
Running as administrator only applies to Windows.
When you say it won't launch what exactly is happening? Is the game bouncing in the Dock then disappearing? Is it part launching then disappearing?
Have you tried launching it in a new user account on your Mac?
Yes I did get the confirmation pop up. (Duly noted about the administrator piece, thank you!)
What happens is I press the orange "play"button, the origin launcher disappears and the loading rainbow turns just like it would if the game begin to launch, and then the origin launcher window reappears with the "play" button as if nothing happened.
I have not tried launching it in a new user account. Does that mean making a totally new origin account?
Thank you, even though it's not working I feel like I'm actually progressing and taking steps here!!
- @heytherehil
Hopefully we can figure it out 🙂
You will be able to access Origin and login using your current account details. Once logged in press play in Origin to try and launch the game. Even though the game is probably installed in your normal user account Applications folder (unless you have changed the default location), Origin installs by default to the Macintosh HD/Applications folder (again, unless you changed this) and can still see and run the game in the new user account.Hi
We have tried the reset tool, removed origin app, and re-installed again.. But still only a white app starting. Not able to ad credentials or anything. I´m stuck trying. Any more suggestions?
Running Catalina
Everything have worked fine before.
Hi there, sorry for the delay.
I am unclear about creating a new user account. It did not let me use my credentials because they are part of the other account.
Anyway, the problem is still there, I haven't been able to play my game in weeks and EA has not responded to my request for a refund.
- @heytherehil
Are you referring to your Origin login details when you say credentials? What do you meant by part of the other account? You can login to Origin on any machine, under any account, with your Origin account details.
Try manually resetting Origin - https://bluebellflora.com/how-to-uninstall-origin-on-a-mac/
Maybe reset it, uninstall it and install it again making sure it is installed to the Macintosh HD/Applications folder and not Macintosh HD/Users/YourUserName/Applications
Did you try the super repair here - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/5080860#M815
