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Are you referring to your Origin login details when you say credentials? What do you meant by part of the other account? You can login to Origin on any machine, under any account, with your Origin account details.
Try manually resetting Origin - https://bluebellflora.com/how-to-uninstall-origin-on-a-mac/
Maybe reset it, uninstall it and install it again making sure it is installed to the Macintosh HD/Applications folder and not Macintosh HD/Users/YourUserName/Applications
Did you try the super repair here - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/5080860#M815
Hi sorry for the delay (I work full time so I have been trying to fix this when I can here and there)
I wanted to update the list of things I have tried:
Steps to try: (Everything on this list that you posted)
- Move your Sims 4 folder out onto your desktop and let the game generate a new one (if you have created a symlink to store your Sims 4 folder on an external drive do not move the folder but rename it instead). You can find the folder in Documents > Electronic Arts > The Sims 4. If your game then works ok the problem was in your user data (most causes for this are incompatible or conflicting CC/Mods). Now you have a nice, new, clean user data folder you can try adding your old data back into the game gradually, testing after each addition. For example, copy your saves from your old The Sims 4 folder into the new one. If your game once again doesn't perform properly then you know that there is a problem somewhere in your saves, one or more may be corrupted.
- Try repairing your game. Open Origin, click on your games library, right click on The Sims 4 and select Repair Game.
- If you have Origin open but your game won't load, quit Origin then try launching the game again from the Sims 4 icon in your Applications folder.
- Log out of and quit Origin. Restart your Mac then open and log back in to Origin.
- Disable Origin in Game. Open Origin, navigate to the The Sims 4 in My Games, right click on the game and select Game Properties. Make sure Disable Origin in Game for this game is ticked.
Everything on this list:
Steps to try:
- In your Applications folder right click on the Sims 4 app and select Show Package Contents.
- Navigate to Contents > Mac OS.
- Right click on The Sims 4 and select Move to Trash. Don't drag the file as it will only move an alias and leave the original in place.
- Now open Origin, right click on The Sims 4 in your Games Library and click Repair Game.
I have also manually reset Origin following your guide and checked to make sure it is in the appropriate applications folder.
The only thing I haven't tried is the super repair and the origin log in thing, only because I don't understand what you mean by that. Could you please explain it again?
- Bluebellflora5 years agoHero+@heytherehil
You have tried the super repair, it’s where you look in the app and trash the file 🙂
Maybe Origin in-game causing the issue, can you disable it in Origin > Preferences? - 5 years ago
Ah ok!
So I just tried going to origin > preferences > unchecked enable origin in gameplay and it still did not work.
It occurred to me that I have done so much with emptying files and other troubleshooting that at this point I may be missing files I NEED to run the game, so I am including some screenshots of my sims 4 folder. (All blue folders in the screenshots including the mods folder are empty) I don't know if that will help you help me but I am desperate!
- Bluebellflora5 years agoHero+@heytherehil
Thanks for the screenshots. Are those lastCrash files recent, as in they have been created in the last few days? - 5 years ago
I'm not sure, I'm not computer literate enough to know. Is there a way I can find out? If I had to guess they ate from when I tried to open it after other fixes, so likely they are recent.
- Bluebellflora5 years agoHero+@heytherehil
Look at the Date Modified in a Finder window. This is a good help page from Apple on how to use Finder https://support.apple.com/en-gb/HT201732 - 3 years ago
Hi @heytherehil I'm having the same issue, I know this thread is from March of 2021 but I'm wondering if you ever figured out a solution?
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