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Hi sorry for the delay (I work full time so I have been trying to fix this when I can here and there)
I wanted to update the list of things I have tried:
Steps to try: (Everything on this list that you posted)
- Move your Sims 4 folder out onto your desktop and let the game generate a new one (if you have created a symlink to store your Sims 4 folder on an external drive do not move the folder but rename it instead). You can find the folder in Documents > Electronic Arts > The Sims 4. If your game then works ok the problem was in your user data (most causes for this are incompatible or conflicting CC/Mods). Now you have a nice, new, clean user data folder you can try adding your old data back into the game gradually, testing after each addition. For example, copy your saves from your old The Sims 4 folder into the new one. If your game once again doesn't perform properly then you know that there is a problem somewhere in your saves, one or more may be corrupted.
- Try repairing your game. Open Origin, click on your games library, right click on The Sims 4 and select Repair Game.
- If you have Origin open but your game won't load, quit Origin then try launching the game again from the Sims 4 icon in your Applications folder.
- Log out of and quit Origin. Restart your Mac then open and log back in to Origin.
- Disable Origin in Game. Open Origin, navigate to the The Sims 4 in My Games, right click on the game and select Game Properties. Make sure Disable Origin in Game for this game is ticked.
Everything on this list:
Steps to try:
- In your Applications folder right click on the Sims 4 app and select Show Package Contents.
- Navigate to Contents > Mac OS.
- Right click on The Sims 4 and select Move to Trash. Don't drag the file as it will only move an alias and leave the original in place.
- Now open Origin, right click on The Sims 4 in your Games Library and click Repair Game.
I have also manually reset Origin following your guide and checked to make sure it is in the appropriate applications folder.
The only thing I haven't tried is the super repair and the origin log in thing, only because I don't understand what you mean by that. Could you please explain it again?
You have tried the super repair, it’s where you look in the app and trash the file 🙂
Maybe Origin in-game causing the issue, can you disable it in Origin > Preferences?
- 5 years ago
Ah ok!
So I just tried going to origin > preferences > unchecked enable origin in gameplay and it still did not work.
It occurred to me that I have done so much with emptying files and other troubleshooting that at this point I may be missing files I NEED to run the game, so I am including some screenshots of my sims 4 folder. (All blue folders in the screenshots including the mods folder are empty) I don't know if that will help you help me but I am desperate!
- Bluebellflora5 years agoHero+@heytherehil
Thanks for the screenshots. Are those lastCrash files recent, as in they have been created in the last few days? - 5 years ago
I'm not sure, I'm not computer literate enough to know. Is there a way I can find out? If I had to guess they ate from when I tried to open it after other fixes, so likely they are recent.
- Bluebellflora5 years agoHero+@heytherehil
Look at the Date Modified in a Finder window. This is a good help page from Apple on how to use Finder https://support.apple.com/en-gb/HT201732 - 3 years ago
Hi @heytherehil I'm having the same issue, I know this thread is from March of 2021 but I'm wondering if you ever figured out a solution?
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