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wildflowermural's avatar
wildflowermural
6 years ago

Sims 4 freezes on startup then crashes - MacBook Pro (Mojave)

Hi, I'm really sorry to be making another post like this, but I've been through dozens of threads and nothing has worked. I've been playing the Sims 4 since 2017 and have had ups and downs with how ...
mac
  • dzm06's avatar
    dzm06
    6 years ago
    @wildflowermural The crash file you posted is pretty dated. Is there anything fresher? What version of The Sims 4 client are you using? You can get the version from the Default.ini file if you're unable to get to the main menu.
    • wildflowermural's avatar
      wildflowermural
      6 years ago

      @dzm06 

      Hi, thanks for having a look. I posted the "lastexception" file because the previous poster asked for it specifically after I posted a screenshot of my Sims 4 folder. I wasn't sure where that file came from originally or even what it was! Unfortunately I haven't saved other crash reports, though I could get one next time I experience the issue.

      Weirdly, no Default.ini file exists in my Sims 4 documents folder -- I looked in each folders and ran a search of my full computer as well. I .ini files I have are Events, Options, and User Setting. I did a full game update on November 5, if that helps at all.

      • dzm06's avatar
        dzm06
        6 years ago
        @wildflowermural No worries. IN the Documents/Electronic Arts/The Sims 4/ folder you should find a Config.log file. There's all kinds of awesome stuff in it. At the very top is information about the game applications itself including the version. Below that is a lot of handy information about your computer (model number, OS version, etc). Can you share this stuff?

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