Forum Discussion

lovelon2's avatar
2 years ago
Solved

Sims 4 game won't start, blank white pop-up

Hi! I keep having this issue where when I open the game on EA, it immediately goes to a black screen with a white pop-up box in the middle (see attachment), and I can no longer press anything on that...
  • Bluebellflora's avatar
    Bluebellflora
    2 years ago
    @lovelon2

    Can you set up a new user account on your Mac and see if you can play in that account. Don’t set up iCloud, just a really basic admin account.