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lovelon2's avatar
lovelon2
2 years ago
Solved

Sims 4 game won't start, blank white pop-up

Hi! I keep having this issue where when I open the game on EA, it immediately goes to a black screen with a white pop-up box in the middle (see attachment), and I can no longer press anything on that...
mac
  • Bluebellflora's avatar
    Bluebellflora
    2 years ago
    @lovelon2

    Can you set up a new user account on your Mac and see if you can play in that account. Don’t set up iCloud, just a really basic admin account.
  • lovelon2's avatar
    lovelon2
    2 years ago

    Hi! Thank you for replying! When I mention the files, I mean the Electronic Arts and The Sims 4 files on my macbook. Thank you for sending that link, I followed the steps that I had not already tried, yet no success, still immediately getting that frozen white pop-up as soon as the sims opens.

    • Bluebellflora's avatar
      Bluebellflora
      Hero+
      2 years ago
      @lovelon2

      Can you set up a new user account on your Mac and see if you can play in that account. Don’t set up iCloud, just a really basic admin account.
      • lovelon2's avatar
        lovelon2
        2 years ago

        So I set up the new user and tried to download EA, but my computer wouldnt let me open the app at all so I made the decision to restart my computer and that seemed to have somewhat worked. I still get a couple seconds of the white pop up but it goes away and the sims game begins afterwards. Thank you for your help!

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