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Anonymous's avatar
Anonymous
9 years ago

Sims 4 greyed out- cannot update or play

My Sims 4 game has been greyed out so I cannot play it. There was an update button there and I would click it and nothing would happen. When I returned to the game another day to try again the update button was gone and the game still greyed out so I cannot press play. I restarted origin and my computer. I have also attempted repairing the game which does not work either. Please help! 

mac

3 Replies

  • Anonymous's avatar
    Anonymous
    9 years ago

    I can't find those files. I have a Mac. :/ I deleted Sims 4 cache files and the game still doesn't work, and I can't find the origin cache files. 

  • fons_garmo's avatar
    fons_garmo
    Hero (Retired)
    9 years ago

    Hi @greerd89,

    Please uninstall Origin following this instructions:

    Start by dragging the Origin client launcher or executable file to Trash or Recycle Bin.

    To remove all traces of the Origin client from your system, open Finder and hold Command--or the Apple Key--Shift and G to open a Go to the folder: prompt, and type in ~/Library/ and hit Go.

    In ~/Library/:

    1. Go into Preferences and delete com.ea.origin.plist
    2. Go back to ~/Library/ and then head into Launchdaemons and delete com.ea.origin.eshelper.plist
    3. Go back to ~/Library/ and now jump into Application Support and delete origin
    4. Go back to ~/Library/ and, finally, go into Priveligedhelpertools and delete com.ea.origin.eshelper

    Completing the steps above should completely remove the Origin client from your system.

    After this, download Origin again by clicking here and login with your EA Account. You should be able to play the game again.

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