Forum Discussion
I’m having the same issue with my 27” 2020 iMac. Mines an i5. Just bought it yesterday. It crashes instantly when I load my save game, spinning wheel, glitches, everything on a fresh install. If I turn off Retina display, it lets me play but the floor of the house is glitched to a color blue. I will try the above recommendation and move the folder for new start.
- Bluebellflora6 years agoHero+
Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162
- 6 years ago
iMac (Retina 5K, 27-inch, 2020)
3.3 GHz 6-Core Intel Core i5
8 GB 2667 MHz DDR4
AMD Radeon Pro 5300 4 GB
OS Catalina 10.15.7
- Are you attempting to play the normal version of the game or the Legacy Edition? Normal version
- Are you running any antivirus? No
- Have you tried to repair the game in Origin? Yes I repaired game.
- Do you use CC/Mods? No mods
So I moved TS4 Folder to desktop, repaired game, opened game and made a new save. It seemed to work with building a house and social interaction. So I moved my old saves to the folder and replayed the game and so far so good. Seems to work without glitching or freezing. I'll update this if I experience issues again. Thank you Bluebellflora!
- 6 years ago
Hi, I'm having a ton of problems with Sims4 crashing on my new iMac. Normal version. Removed CC. I've moved the Sims4 folder to desktop to start fresh, this helped for a bit, but now we're back to crashing every 15min or so. Turned down graphics to medium. Purged RAM for kicks. Ran Origin Repair on Sims4 multiple times. Still the same. Hopefully we can all get our Sims back soon!
Info requested:
macOS: Catalina 10.15.7
Model Identifier: iMac20,1
Processor Name: 6-Core Intel Core i5
Processor Speed: 3.3 GHz
L2 Cache (per Core): 256 KB
L3 Cache: 12 MB
Hyper-Threading Technology: Enabled
Memory: 8 GB
com.apple.driver.AppleIntelLpssI2C (3.0.60)
com.apple.driver.AppleIntelLpssDmac (3.0.60)
com.apple.driver.AppleIntelLpssI2CController (3.0.60)
com.apple.driver.AppleIntelSlowAdaptiveClocking (4.0.0)
com.apple.iokit.IOGraphicsFamily (576.1)
com.apple.AppleGraphicsDeviceControl (5.2.6)
com.apple.driver.AppleIntelCFLGraphicsFramebuffer (14.0.7)
com.apple.kext.AMDSupport (3.1.0)
com.apple.driver.AppleIntelPCHPMC (2.0.1)
com.apple.driver.AppleGraphicsControl (5.2.6)
com.apple.driver.AppleIntelLpssUARTCommon (3.0.60)
com.apple.driver.AppleIntelLpssUARTv1 (3.0.60)
com.apple.kext.AMDRadeonX6000Framebuffer (3.1.0)
com.apple.driver.AppleIntelKBLGraphics (14.0.7)
com.apple.driver.AppleGraphicsDevicePolicy (5.2.6)
com.apple.kext.AMDRadeonServiceManager (3.1.0)
com.apple.kext.AMDRadeonX6000HWServices (3.1.0)
com.apple.kext.AMDRadeonX6000 (3.1.0)
com.apple.kext.AMDRadeonX6200HWLibs (1.0)
- 6 years ago
Did this work when you tried it?
- 5 years ago
Nothing really works - sometimes I load the Sims4 and it works, most of the time it doesn't.