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ddp173's avatar
ddp173
6 years ago

Sims 4 keeps crashing on 2020 iMac 27

Sims 4 keeps crashing or freezing during gameplay on 2020 27 inch iMac...Need help!! Recently purchased 2020 iMac 27 retina display thinking it could easily run Sims 4 on full screen. Every time I...
mac
Devyldogg's avatar
Devyldogg
6 years ago

Hi, there is this black box that appears over my current household and I am unable to play (I included a photo). Even if I try to load the game rather than go in from the map. I can't play. I've tried backing up and resetting the game, repairing in origin, nothing seems to work and it is extremely frustrating.

I already had difficulties with the game before an had to completely uninstall it and start from scratch. I would really hate to lose all my progress all over again. I don't have any mods and the graphics are set to medium too, trying to resolve the issue. I don't really understand all the files that make up the game, so I don't know what to do next. Please help me, I never mess around with the game, I'm not very into how the game works, I just like to play as is. Any help would be greatly appreciated as this is very frustrating to deal with. Thank you!!

    • Devyldogg's avatar
      Devyldogg
      6 years ago

      @Bluebellflora 

      Sure, here's what I got:


      macOS Catalina
      Version 10.15.7
      iMac (Retina 5K, 27-inch, 2020)
      Processor 3.3 GHz 6-Core Intel Core i5
      Memory 16 GB 2667 MHz DDR4
      Graphics AMD Radeon Pro 5300 4 GB

      Hope this helps!

      • Bluebellflora's avatar
        Bluebellflora
        Hero+
        6 years ago
        @Devyldogg

        Thanks. I've merged your post into this ongoing thread for the current issues with the 2020 27" iMacs as they are really struggling to play the game since the September patch. I'd be interested to see if other users with this specific Mac also have the black squares.

        The black square is interesting, I've also seen that reported by users with the 16" MacBook Pros which have similar, but not identical, AMD GPUs and by other users on different setups.

        This user also reported it several months ago https://answers.ea.com/t5/Technical-Issues-Mac/Black-Square-Over-Lot/td-p/9310893 They shared their save with me and I could also see it. Clicking on the lot under the black square and then exiting back to the map screen resolved it for me. Could you try that?

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