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ddp173's avatar
ddp173
Not applicable
5 years ago

Sims 4 keeps crashing on 2020 iMac 27

Sims 4 keeps crashing or freezing during gameplay on 2020 27 inch iMac...Need help!! Recently purchased 2020 iMac 27 retina display thinking it could easily run Sims 4 on full screen. Every time I...
mac
Devyldogg's avatar
Devyldogg
Not applicable
5 years ago

Hi, there is this black box that appears over my current household and I am unable to play (I included a photo). Even if I try to load the game rather than go in from the map. I can't play. I've tried backing up and resetting the game, repairing in origin, nothing seems to work and it is extremely frustrating.

I already had difficulties with the game before an had to completely uninstall it and start from scratch. I would really hate to lose all my progress all over again. I don't have any mods and the graphics are set to medium too, trying to resolve the issue. I don't really understand all the files that make up the game, so I don't know what to do next. Please help me, I never mess around with the game, I'm not very into how the game works, I just like to play as is. Any help would be greatly appreciated as this is very frustrating to deal with. Thank you!!

  • Devyldogg's avatar
    Devyldogg
    Not applicable
    5 years ago

    @Bluebellflora 

    Sure, here's what I got:


    macOS Catalina
    Version 10.15.7
    iMac (Retina 5K, 27-inch, 2020)
    Processor 3.3 GHz 6-Core Intel Core i5
    Memory 16 GB 2667 MHz DDR4
    Graphics AMD Radeon Pro 5300 4 GB

    Hope this helps!

    • Bluebellflora's avatar
      Bluebellflora
      Hero+
      5 years ago
      @Devyldogg

      Thanks. I've merged your post into this ongoing thread for the current issues with the 2020 27" iMacs as they are really struggling to play the game since the September patch. I'd be interested to see if other users with this specific Mac also have the black squares.

      The black square is interesting, I've also seen that reported by users with the 16" MacBook Pros which have similar, but not identical, AMD GPUs and by other users on different setups.

      This user also reported it several months ago https://answers.ea.com/t5/Technical-Issues-Mac/Black-Square-Over-Lot/td-p/9310893 They shared their save with me and I could also see it. Clicking on the lot under the black square and then exiting back to the map screen resolved it for me. Could you try that?
      • Devyldogg's avatar
        Devyldogg
        Not applicable
        5 years ago

        @Bluebellflora

        Hmm, this is very interesting. I posted this because I originally was unable to find anyone with the same issue. I wasn't sure I'd get any responses so I really appreciate it! I tried loading the lot beneath it with the goth family and exiting the map so then I tried opening the lot below once again and exiting the game entirely. That also didn't work, in fact it deleted my saved game ☹️ the goth family replaced that file, so I deleted it. However now I seem to be able to start over completely and then maybe the box will no longer appear? I shall see. It has been pretty frustrating since this was already a new game I had to start to get rid of some technical issues before. I just don't know what seems to be going wrong. 

        Thanks again.

        EDIT: I'd like to add if you meant clicking on the actual box to load that lot, that also did not work, it didn't do anything.

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