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ddp173's avatar
ddp173
6 years ago

Sims 4 keeps crashing on 2020 iMac 27

Sims 4 keeps crashing or freezing during gameplay on 2020 27 inch iMac...Need help!! Recently purchased 2020 iMac 27 retina display thinking it could easily run Sims 4 on full screen. Every time I...
mac
Bluebellflora's avatar
Bluebellflora
Hero+
6 years ago
@UnicornKawaiiuwu

You and everyone else on a 2020 27" iMac it seems. I've merged into this thread, keep an eye out for any workarounds users may come up with. Try toggling between fullscreen/windowed mode and see if one works better than the other.
Bluebellflora's avatar
Bluebellflora
Hero+
6 years ago

Ok, can as many of you as possible please do this:

Open Terminal and copy and paste the following command then hit Return/Enter:

kextstat | grep -E -i "(amd|intel|graph)" | awk '{printf "%-50s%-20s\n",$6,$7}'

Please then copy and paste the results here. This is confirming the driver versions of your AMD GPUs.

Just a reminder that EA are aware of this so all info you can add will help 🙂

It should look something like this

com.apple.driver.AppleIntelLpssI2C                (3.0.60)            
com.apple.driver.AppleIntelLpssDmac               (3.0.60)            
com.apple.driver.AppleIntelLpssI2CController      (3.0.60)            
com.apple.iokit.IOGraphicsFamily                  (530.68)            
com.apple.driver.AppleIntelPCHPMC                 (2.0.1)             
com.apple.AppleGraphicsDeviceControl              (3.50.15)           
com.apple.driver.AppleIntelCFLGraphicsFramebuffer (12.1.0)            
com.apple.kext.AMDSupport                         (2.1.1)             
com.apple.driver.AppleIntelLpssUARTCommon         (3.0.60)            
com.apple.driver.AppleIntelLpssUARTv1             (3.0.60)            
com.apple.driver.AppleIntelSlowAdaptiveClocking   (4.0.0)             
com.apple.kext.AMD9500Controller                  (2.1.1)             
com.apple.driver.AppleIntelKBLGraphics            (12.1.0)            
com.apple.driver.AppleGraphicsControl             (3.50.15)           
com.apple.driver.AppleGraphicsDevicePolicy        (3.50.15)           
com.apple.kext.AMDRadeonX4000HWServices           (2.1.1)             
com.apple.kext.AMDRadeonX4000                     (2.1.1)             
com.apple.kext.AMDRadeonX4400HWLibs               (1.0)               
com.apple.kext.AMDFramebuffer                     (2.1.1)
  • lukish8's avatar
    lukish8
    6 years ago

    Here are my results

    • Bluebellflora's avatar
      Bluebellflora
      Hero+
      6 years ago
      @lukish8

      Thanks but can you please copy and past the results instead of posting an image.
      • lukish8's avatar
        lukish8
        6 years ago

        com.apple.driver.AppleIntelLpssI2C                (3.0.60)            

        com.apple.driver.AppleIntelLpssDmac               (3.0.60)            

        com.apple.driver.AppleIntelLpssI2CController      (3.0.60)            

        com.apple.iokit.IOGraphicsFamily                  (576.1)             

        com.apple.driver.AppleIntelSlowAdaptiveClocking   (4.0.0)             

        com.apple.driver.AppleIntelPCHPMC                 (2.0.1)             

        com.apple.AppleGraphicsDeviceControl              (5.2.6)             

        com.apple.driver.AppleIntelCFLGraphicsFramebuffer (14.0.7)            

        com.apple.kext.AMDSupport                         (3.1.0)             

        com.apple.driver.AppleIntelLpssUARTCommon         (3.0.60)            

        com.apple.driver.AppleIntelLpssUARTv1             (3.0.60)            

        com.apple.driver.AppleGraphicsControl             (5.2.6)             

        com.apple.kext.AMDRadeonX6000Framebuffer          (3.1.0)             

        com.apple.driver.AppleIntelKBLGraphics            (14.0.7)            

        com.apple.driver.AppleGraphicsDevicePolicy        (5.2.6)             

        com.apple.kext.AMDRadeonServiceManager            (3.1.0)             

        com.apple.kext.AMDRadeonX6000HWServices           (3.1.0)             

        com.apple.kext.AMDRadeonX6000                     (3.1.0)             

        com.apple.kext.AMDRadeonX6200HWLibs               (1.0)  

  • UnicornKawaiiuw's avatar
    UnicornKawaiiuw
    6 years ago
    com.apple.driver.AppleIntelLpssI2C (3.0.60)
    com.apple.driver.AppleIntelLpssDmac (3.0.60)
    com.apple.driver.AppleIntelLpssI2CController (3.0.60)
    com.apple.iokit.IOGraphicsFamily (576.1)
    com.apple.driver.AppleIntelPCHPMC (2.0.1)
    com.apple.driver.AppleGraphicsControl (5.2.6)
    com.apple.AppleGraphicsDeviceControl (5.2.6)
    com.apple.driver.AppleIntelCFLGraphicsFramebuffer (14.0.7)
    com.apple.kext.AMDSupport (3.1.0)
    com.apple.driver.AppleIntelLpssUARTCommon (3.0.60)
    com.apple.driver.AppleIntelLpssUARTv1 (3.0.60)
    com.apple.driver.AppleIntelSlowAdaptiveClocking (4.0.0)
    com.apple.kext.AMDRadeonX6000Framebuffer (3.1.0)
    com.apple.driver.AppleIntelKBLGraphics (14.0.7)
    com.apple.driver.AppleGraphicsDevicePolicy (5.2.6)
    com.apple.kext.AMDRadeonServiceManager (3.1.0)
    com.apple.kext.AMDRadeonX6000HWServices (3.1.0)
    com.apple.kext.AMDRadeonX6000 (3.1.0)
    com.apple.kext.AMDRadeonX6200HWLibs (1.0)
  • Clair2311's avatar
    Clair2311
    6 years ago

    @Bluebellflora  Here is my kextstat output.

    clair@Daniels-iMac ~ % kextstat | grep -E -i "(amd|intel|graph)" | awk '{printf "%-50s%-20s\n",$6,$7}'
    com.apple.driver.AppleIntelLpssI2C (3.0.60)
    com.apple.driver.AppleIntelLpssDmac (3.0.60)
    com.apple.driver.AppleIntelLpssI2CController (3.0.60)
    com.apple.driver.AppleIntelSlowAdaptiveClocking (4.0.0)
    com.apple.driver.AppleIntelPCHPMC (2.0.1)
    com.apple.iokit.IOGraphicsFamily (576.1)
    com.apple.AppleGraphicsDeviceControl (5.2.6)
    com.apple.driver.AppleIntelCFLGraphicsFramebuffer (14.0.7)
    com.apple.kext.AMDSupport (3.1.0)
    com.apple.driver.AppleIntelLpssUARTCommon (3.0.60)
    com.apple.driver.AppleIntelLpssUARTv1 (3.0.60)
    com.apple.driver.AppleGraphicsControl (5.2.6)
    com.apple.kext.AMDRadeonX6000Framebuffer (3.1.0)
    com.apple.driver.AppleIntelKBLGraphics (14.0.7)
    com.apple.driver.AppleGraphicsDevicePolicy (5.2.6)
    com.apple.kext.AMDRadeonServiceManager (3.1.0)
    com.apple.kext.AMDRadeonX6000HWServices (3.1.0)
    com.apple.kext.AMDRadeonX6000 (3.1.0)
    com.apple.kext.AMDRadeonX6200HWLibs (1.0)

    I've also complete the troubleshooting steps listed here. With a fresh game (not restoring any saves or CC) it played OK for a day or so and then went back to crashing.

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