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ddp173's avatar
ddp173
Not applicable
5 years ago

Sims 4 keeps crashing on 2020 iMac 27

Sims 4 keeps crashing or freezing during gameplay on 2020 27 inch iMac...Need help!! Recently purchased 2020 iMac 27 retina display thinking it could easily run Sims 4 on full screen. Every time I...
mac
Bluebellflora's avatar
Bluebellflora
Hero+
5 years ago

Ok, can as many of you as possible please do this:

Open Terminal and copy and paste the following command then hit Return/Enter:

kextstat | grep -E -i "(amd|intel|graph)" | awk '{printf "%-50s%-20s\n",$6,$7}'

Please then copy and paste the results here. This is confirming the driver versions of your AMD GPUs.

Just a reminder that EA are aware of this so all info you can add will help 🙂

It should look something like this

com.apple.driver.AppleIntelLpssI2C                (3.0.60)            
com.apple.driver.AppleIntelLpssDmac               (3.0.60)            
com.apple.driver.AppleIntelLpssI2CController      (3.0.60)            
com.apple.iokit.IOGraphicsFamily                  (530.68)            
com.apple.driver.AppleIntelPCHPMC                 (2.0.1)             
com.apple.AppleGraphicsDeviceControl              (3.50.15)           
com.apple.driver.AppleIntelCFLGraphicsFramebuffer (12.1.0)            
com.apple.kext.AMDSupport                         (2.1.1)             
com.apple.driver.AppleIntelLpssUARTCommon         (3.0.60)            
com.apple.driver.AppleIntelLpssUARTv1             (3.0.60)            
com.apple.driver.AppleIntelSlowAdaptiveClocking   (4.0.0)             
com.apple.kext.AMD9500Controller                  (2.1.1)             
com.apple.driver.AppleIntelKBLGraphics            (12.1.0)            
com.apple.driver.AppleGraphicsControl             (3.50.15)           
com.apple.driver.AppleGraphicsDevicePolicy        (3.50.15)           
com.apple.kext.AMDRadeonX4000HWServices           (2.1.1)             
com.apple.kext.AMDRadeonX4000                     (2.1.1)             
com.apple.kext.AMDRadeonX4400HWLibs               (1.0)               
com.apple.kext.AMDFramebuffer                     (2.1.1)
lukish8's avatar
lukish8
Not applicable
5 years ago

Here are my results

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    5 years ago
    @lukish8

    Thanks but can you please copy and past the results instead of posting an image.
    • lukish8's avatar
      lukish8
      Not applicable
      5 years ago

      com.apple.driver.AppleIntelLpssI2C                (3.0.60)            

      com.apple.driver.AppleIntelLpssDmac               (3.0.60)            

      com.apple.driver.AppleIntelLpssI2CController      (3.0.60)            

      com.apple.iokit.IOGraphicsFamily                  (576.1)             

      com.apple.driver.AppleIntelSlowAdaptiveClocking   (4.0.0)             

      com.apple.driver.AppleIntelPCHPMC                 (2.0.1)             

      com.apple.AppleGraphicsDeviceControl              (5.2.6)             

      com.apple.driver.AppleIntelCFLGraphicsFramebuffer (14.0.7)            

      com.apple.kext.AMDSupport                         (3.1.0)             

      com.apple.driver.AppleIntelLpssUARTCommon         (3.0.60)            

      com.apple.driver.AppleIntelLpssUARTv1             (3.0.60)            

      com.apple.driver.AppleGraphicsControl             (5.2.6)             

      com.apple.kext.AMDRadeonX6000Framebuffer          (3.1.0)             

      com.apple.driver.AppleIntelKBLGraphics            (14.0.7)            

      com.apple.driver.AppleGraphicsDevicePolicy        (5.2.6)             

      com.apple.kext.AMDRadeonServiceManager            (3.1.0)             

      com.apple.kext.AMDRadeonX6000HWServices           (3.1.0)             

      com.apple.kext.AMDRadeonX6000                     (3.1.0)             

      com.apple.kext.AMDRadeonX6200HWLibs               (1.0)  

    • lukish8's avatar
      lukish8
      Not applicable
      5 years ago
      com.apple.driver.AppleIntelLpssI2C (3.0.60)
      com.apple.driver.AppleIntelLpssDmac (3.0.60)
      com.apple.driver.AppleIntelLpssI2CController (3.0.60)
      com.apple.iokit.IOGraphicsFamily (576.1)
      com.apple.driver.AppleIntelSlowAdaptiveClocking (4.0.0)
      com.apple.driver.AppleIntelPCHPMC (2.0.1)
      com.apple.AppleGraphicsDeviceControl (5.2.6)
      com.apple.driver.AppleIntelCFLGraphicsFramebuffer (14.0.7)
      com.apple.kext.AMDSupport (3.1.0)
      com.apple.driver.AppleIntelLpssUARTCommon (3.0.60)
      com.apple.driver.AppleIntelLpssUARTv1 (3.0.60)
      com.apple.driver.AppleGraphicsControl (5.2.6)
      com.apple.kext.AMDRadeonX6000Framebuffer (3.1.0)
      com.apple.driver.AppleIntelKBLGraphics (14.0.7)
      com.apple.driver.AppleGraphicsDevicePolicy (5.2.6)
      com.apple.kext.AMDRadeonServiceManager (3.1.0)
      com.apple.kext.AMDRadeonX6000HWServices (3.1.0)
      com.apple.kext.AMDRadeonX6000 (3.1.0)
      com.apple.kext.AMDRadeonX6200HWLibs (1.0)

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