Forum Discussion

9 years ago

Solved

Sims 4 Screen Glitch

Hello!

I haven't been able to find anyone with this problem yet and it just started recently. A few ays ago my game was running normally, I had all my CC installed and it was going fine, I thought about downloading a mod, I did and it made my game all funk when I got into live mode. The screen flickered and it was distorted so i closed my game and removed the mod, thinking it would resolve the problem but it didn't. I then decided to remove all my mods and CC in case anything had gotten corrupted, and it did nothing and was still the same. I also used the repair game option in origin to see if it would help, and that didn't do anything. Since I haves a mac I read up on some forums and moved my game out of my documents and onto my desktop to generate new game files and the glitches still happened but only when i clicked on the game options (where you can exit, save, etc) but once i clicked something ti stopped. I felt like I could live with this and added back in my CC, hair only, and the game went crazy. I took a video of it but it's a bit difficult to see it, so i have included some stills below. If anyone has any suggestions/solutions I would like to know!

Thank you!

mac

Bluebellflora
9 years ago
@cvroline

You're welcome 🙂

You may have had your in-game graphics settings too high which caused the glitches. By trashing the Options.ini file the game has reverted back to default settings. Unfortunately the Intel HD 4000 has been a bit glitchy ever since the game came out but if you keep the settings low you should be fine.

17 Replies

Bluebellflora
Hero+
9 years ago
@cvroline

Please can you provide more information about your Mac. Instructions on how to do so here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162

If your Mac has NVIDIA graphics this may be the issue - http://answers.ea.com/t5/The-Sims-Mac/macOS-Sierra-Sims-3-and-Sims-4/m-p/5542951/highlight/true#M4837
cvroline
9 years ago
@Bluebellflora

Here are my specs:

Operating System- OS X 10.9.5 (i think this is what you meant by operating system?)

Mac model- Macbook Pro 13-Inch 2013

Processor- 2.5 GHz Intel Core i5

Memory (RAM)- 4 GB 1600 MHz DDR3

Graphics- Intel HD Graphics 4000 1024 MB

Thank you for helping me out with this 🙂
Bluebellflora
Hero+
9 years ago
@cvroline

Thanks 🙂

Can you go into Documents > Electronic Arts > The Sims 4 and drag the Options.ini file to the trash. Now try playing, is it better?
cvroline
9 years ago
@Bluebellflora

This made the game run so much better, how ever when moving faces in CAS it still glitches a bit and same in live mode, but this made the game at least playable, so thank you!!
Bluebellflora
Hero+
9 years ago
@cvroline

You're welcome 🙂

You may have had your in-game graphics settings too high which caused the glitches. By trashing the Options.ini file the game has reverted back to default settings. Unfortunately the Intel HD 4000 has been a bit glitchy ever since the game came out but if you keep the settings low you should be fine.
cvroline
9 years ago
@Bluebellflora

Oooh, ok, thank you! I'll play around with it, I'm just a little sad that i now have to play on nower settings, my game had been running on high everything for the past two years, but I'l adjust. But again, thank you so much!
Bluebellflora
Hero+
9 years ago
@cvroline

It's common unfortunately. As more content is added to the game - add on packs, CC, Mods, patches - it gradually requires more power. Operating System updates may also affect it until the developer adds support.
cvroline
9 years ago
@Bluebellflora

That make sense, I'll play around with the settings a bit to see if I can at least get my sims to be higher quality, thank you so much for all your help!
unilouise
7 years ago
I have options but not options.ini
puzzlezaddict
Hero+
7 years ago
@unilouise That's the file you want to delete. It sounds like you've set your system options to hide file extensions (.ini is an extension), or your computer was already set that way. But it's fine to delete your options file—even if that's not the issue, the game will make a new one the next time you launch it.