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anarose2002's avatar
anarose2002
8 years ago
Solved

Sims 4 stuck on Loading screen and just says "OK" Help pls!!!

 Hi so my Sims 4 game loads just fine but where theres supposed to be text such as New Game it just says OK on everything! When I click it, it loads but is stuck showing the green loading Sim sign. H...
mac
anarose1018's avatar
anarose1018
8 years ago

Yes I've don't that. Ive actually restarted, updated, repaired, force quit and now another error has happened. It is saying that Sims 4 is already opened and can't be opened. Ive searched everywhere for an answer but none work for me. By any chance do you know how to fix this?

Bluebellflora's avatar
Bluebellflora
Hero+
8 years ago

@anarose1018 @anarose2002

Please can you provide more information about your Mac. Instructions on how to do so here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162

Restart your Mac then perform a super repair on the game:

  1. In your Applications folder right click on the Sims 4 app and select Show Package Contents.
  2. Navigate to Contents > Mac OS.
  3. Right click on The Sims 4 and select Move to Trash. Don't drag the file as it will only move an alias and leave the original in place. If there is another file in the folder, The Sims 4.par, leave it alone.
  4. Now open Origin, click on The Sims 4 in your Games Library and click on Download.
  • itspeybacktime's avatar
    itspeybacktime
    7 years ago

    Will custom content be deleted?

    • Bluebellflora's avatar
      Bluebellflora
      Hero+
      7 years ago
      @itspeybacktime

      No but you can always move your Mods folder out or back it up just to be on the safe side.

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