Forum Discussion
puzzlezaddict
2 years agoHero+
@gabiec09 Just to be clear, you moved the Sims 4 user folder out of Documents > Electronic Arts and onto your desktop? If not, please do so now.
If that doesn't or didn't help, please run a dxdiag and attach it to a reply.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
2 years ago
Yes that's what I did and it didn't work like it had previously.
I have a mac so hopefully I did the right thing 🥹
- puzzlezaddict2 years agoHero+
@gabiec09 That's probably enough information (MacBook Air, M1 chip, 8 GB RAM), but please also let us know whether iCloud Drive is active and syncing the contents of Documents. I'll move your thread to the Mac tech forum in the interim.
- 2 years ago
Ok I'm glad! My iCloud drive doesn't have the Sims 4 downloaded on it. Thank you!
- Bluebellflora2 years agoHero+@gabiec09
Open a Finder window and click on the Sims 4 folder once to select it. Click on View > Show Path Bar in the menu bar. Now please take a screenshot of that whole Finder window and post it here.
What content from your old Sims 4 folder did you add to the new Sims 4 folder the game created?
Please rename the newly created Sims 4 folder, just add a 1 or something to the folder name, then launch the game. How far into the loading process does it get?