Forum Discussion

8 years ago

Solved

Sims 4 stuck on "Verifying Game Files" (Mac)

Hi! So For about a month or so now my sims 4 on origin has been broken. I've tried EVERYTHING you can find about this Sims 4 bug. Basically what happens is when I open origin origin works fine but th...

mac

Bluebellflora
7 years ago
@sofiacataldi

Have you run the Origin reset tool? https://help.ea.com/en-gb/help/origin/origin/how-to-reset-origin-on-mac/

Bluebellflora

Hero+

8 years ago

@bearhugs808

Which version of macOS are you running?

bearhugs808
8 years ago
@Bluebellflora
Hi thank you so much for your help!,
My MacOS says its running 10.10. 5 if that helps you.
- Bluebellflora
  Hero+
  8 years ago
  @bearhugs808
  
  Could you please try the following:
  
  In your Applications folder right click on the Sims 4 app and select Show Package Contents.
  
  Navigate to Contents > Mac OS.
  
  Right click on The Sims 4 and select Move to Trash. Don't drag the file as it will only move an alias and leave the original in place. If there is another file in the folder, The Sims 4.par, leave it alone.
  
  Now open Origin, click on The Sims 4 in your Games Library and click on Download.
  - bearhugs808
    8 years ago
    @Bluebellflora
    Hi thank you for this suggestion,
    I tried it out and followed your directions and now when I try to load the sims it says "Preparing" and stays at 0%.
    If you have any other suggestions or solutions please let me know!
    Thank you!