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EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
7 years ago

@bearhugs808  So when this issue occurs the best way to solve it is by following the steps below.

  • Open your control panel, you can do so by searching in start menu or by pressing Windows+R  and then entering control panel
  • Open Internet options
  • Click on the connections tab and then in the bottom of the window click LAN SETTINGS
  • Make sure that you uncheck 'Use a proxy server for your LAN' and hit apply
  • Exit out of Origin and then restart your system 

If the above doesn't work and you still have issues just post to let me know and we will take it from there.

Darko

lakyendriabrown's avatar
lakyendriabrown
7 years ago

do you have the steps for a mac because thats for hp

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    7 years ago
    @lakyendriabrown

    Did you try the Origin reset tool in my link above? Which version of macOS are you running?
    • lakyendriabrown's avatar
      lakyendriabrown
      7 years ago

      OH my geesh....it worked....you are so awesome.....origin couldnt even fix it im sooooo

    • paluib's avatar
      paluib
      6 years ago

      Hi I have the same problem except I have now gotten to the point in which I have deleted sims from my Mac, thinking if I don't have it downloaded it would stop this problem, but it still says it's "verifying game files" and when I press cancel, it gets stuck on "cancelling". I just deleted the cache files and other things you said to do, I have deleted origin and re-downloaded it multiple times too but nothing has worked ☹️ Also everytime I re-download origin it logs me in automatically which i find alarming bc that never happens, especially for anything newly downloaded. Sorry this is long but please someone help!!!

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