Sims 4 Video Card Error on MacBook Air
Hey, sorry if this question has already been asked but I can't find an answer. When I try to launch the Sims 4, it displays this: Unable to start: Can't run The Sims 4 with the video card in ...
Forum Discussion
Thanks! Your Intel HD 6000 chip is in the GraphicsCards.sgr file that the game looks in for a match. Could you also post the specs. of your Mac so we can double check it's picking it up correctly. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162
Of course, here:
- @gwencatherine
Thanks 🙂 It all looks good. You don't need the Legacy Edition, it is not a fix for anything but a way for people on older machines to be able to play. I think you should uninstall the game again, run the Origin reset tool - https://help.ea.com/en-gb/help/origin/origin/how-to-reset-origin-on-mac/ turn off automatic updates in Origin, then re-download the game again. That will at least get rid of the Legacy Edition you downloaded that you don' need and may fix the issue 🙂Thank you for replying and sorry for the late response! My game is redownloading now and I'll update what happens. Thanks again 🙂
Update: The video card error is fixed (yay!) but now it says I need to download the legacy edition, so I'm confused since my MacBook shouldn't require it ☹️
Update #2: I'm trying again just in case I accidentally skipped a step (edit: same result ☹️)
- @gwencatherine
Hmm. You don't need Legacy. Has a new Sims 4 folder been created? Is there a new Config.log file in there? If so can you upload it again?
Featured Places
