Forum Discussion

4 years ago

Solved

Sims packs are missing

I had recently bought the sims 4 dream decorator pack and had the tiny living, but when I go into the game on the main menu they are not there with my other packs. I exit to see if they are both down...

downloads

puzzlezaddict
4 years ago
@Murphymo320 You're running the Legacy Edition of Sims 4, and the LE can't run any packs released after October 2019. That includes Tiny Living and Dream Home Decorator.

For more information about the Legacy Edition and the requirements to run the standard version of Sims 4, please see this thread:

https://answers.ea.com/t5/Technical-Issues-Mac/The-Sims-4-Mac-Legacy-Edition-thread/td-p/8420037

If your Mac cannot in fact run the standard version of Sims 4 and is stuck with the LE, you can contact EA customer support and ask for a refund for those two packs. Even though Sims 4 packs are generally not eligible for refunds, support often makes an exception in this case.

https://help.ea.com/en/contact-us/

puzzlezaddict

Hero+

4 years ago

@Murphymo320 What game version are you running? Load the game to the Main Menu, where you can choose to load a save and start a new one, and look along the bottom of the screen or in the lower right corner. Please list the entire version number, i.e. 1.xx.xx.xxxx.

Murphymo320
4 years ago
It’s version 1.82.99.1630
- puzzlezaddict
  Hero+
  4 years ago
  @Murphymo320 You're running the Legacy Edition of Sims 4, and the LE can't run any packs released after October 2019. That includes Tiny Living and Dream Home Decorator.
  
  For more information about the Legacy Edition and the requirements to run the standard version of Sims 4, please see this thread:
  
  https://answers.ea.com/t5/Technical-Issues-Mac/The-Sims-4-Mac-Legacy-Edition-thread/td-p/8420037
  
  If your Mac cannot in fact run the standard version of Sims 4 and is stuck with the LE, you can contact EA customer support and ask for a refund for those two packs. Even though Sims 4 packs are generally not eligible for refunds, support often makes an exception in this case.
  
  https://help.ea.com/en/contact-us/