Forum Discussion

2 years ago

sims wasn't loading and tried fixing it now everything is gone

Hi so i play sims 4 on my Macbook air. Had a problem yesterday where i saved my game and tried starting it (closed it to update it). After i opened it when i chose load game, the household that i las...

mac

Bluebellflora

Hero+

2 years ago

@neffi06

What exactly did you do to restore a save? Do you have a link to the instructions you followed?

What do you mean by everything is back to default?

neffi06
2 years ago
hi, so i used this, https://help.ea.com/en/help/the-sims/the-sims-4/how-to-restore-a-previous-saved-game-in-the-sims-4/ After that i opened the game and it was basically back to the first save, instead of being a load section and a resume game it was just a new game button. Also everything from my gallery is gone
- Bluebellflora
  Hero+
  2 years ago
  @neffi06
  
  If you didn't get the option to load a game at the main menu the save file you attempted to restore is either not in the right location or is now mis-named so the game cannot load it. Could you please post a screenshot showing the save in Finder and make sure you have show file path enabled in Finder (View > Show Path Bar).
  - neffi06
    2 years ago
    Im not super tech savvy so i don't exactly understand, when i go via the finder documents > electronic arts > saves nothing comes up as you see in the first picture. If i go via the electronic arts folder on my desk top it shows all of them as seen in the second picture