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neffi06's avatar
neffi06
2 years ago

sims wasn't loading and tried fixing it now everything is gone

Hi so i play sims 4 on my Macbook air. Had a problem yesterday where i saved my game and tried starting it (closed it to update it). After i opened it when i chose load game, the household that i las...
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Bluebellflora's avatar
Bluebellflora
Hero+
2 years ago

@neffi06 

What exactly did you do to restore a save? Do you have a link to the instructions you followed?

What do you mean by everything is back to default? 

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    2 years ago
    @neffi06

    If you didn't get the option to load a game at the main menu the save file you attempted to restore is either not in the right location or is now mis-named so the game cannot load it. Could you please post a screenshot showing the save in Finder and make sure you have show file path enabled in Finder (View > Show Path Bar).
    • neffi06's avatar
      neffi06
      2 years ago

      Im not super tech savvy so i don't exactly understand, when i go via the finder documents > electronic arts > saves nothing comes up as you see in the first picture. If i go via the electronic arts folder on my desk top it shows all of them as seen in the second picture

      • Bluebellflora's avatar
        Bluebellflora
        Hero+
        2 years ago
        @neffi06

        It really would help if you enabled the path bar at the bottom of the Finder window and showed it in the screenshot but I'll take your word that the screenshots are the location you say they are.

        The game will not load saves from a folder on your desktop, it only loads user data located in Documents > Electronic Arts > The Sims 4. Move the saves into that saves folder and they should load.

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