Unplayable Sims 4 Error de4ee14f:29f00e76:00000000:4b0d852b]
Hello, this is my first post and I hope I explain this clearly, but I am in desperate need of some assistance. Up until yesterday, my game was running flawlessly on my iMac but then as I was trying to download some DLC, I accidentally moved the sims 4 packs folder out of it's place, wherever that is. That was the first error on my part and since then, the game has not been running as it usually should. Flash forward a couple of hours, and to keep this as to the point as possible, now my game was/is loading and saving extremely slowly. Troubleshooted all day which included uninstalling the game twice and repairing it multiple times, to not avail, and now here I am, receiving error message de4ee14f:29f00e76:00000000:4b0d852b] (see attached) for a game that was once working, to working somewhat to now not working at all.
Please help.
The Sims 4 Packs folder contains all of your DLC and has to be in the same installation location as the base game. You most likely corrupted the game and possibly EA App by moving the folder not only whilst EA App was open but also whilst downloading content.
- Uninstall the game via EA App
- Check you have no base game and no Sims 4 Packs folder anywhere on your Mac
- Run EA App Recovery by clicking on Help > App Recovery in the menu bar
- Close EA App
- Check all the files and folders related to EA App have been removed. If they haven't, manually trash them. Read this guide on what to look for - https://bluebellflora.com/2024/04/04/ea-app-recovery-for-mac-reset-ea-app-by-clearing-cache-and-other-files-manually/
- Launch EA App and make sure the installation location of your games is where you want it in EA App > Settings > Downloads
- Re-download the game
- Rename your Sims 4 folder in Documents > Electronic Arts so a new one is created when you launch the game
- Launch the game
What happens?
