Unrecognised Video Card Error - fix for Mac
This is a common error message which does not impact the game.
You can easily fix this yourself by following these instructions:
Right click on the Sims 4 base game, wherever you have...
Forum Discussion
I have Unrecognized Video Card issue, which does disallow me several options in gameplay making it impossible to play.
I tried fixing it going through this link: https://answers.ea.com/t5/Technical-Issues-PC/READ-FIRST-Unrecognized-video-card/m-p/9507008 but it did not work.
I have also repaired the game several times - did not help still Video Card is: Name (database): [Found: 0, Supported: 1].
Please help me to solve this issue ( I am even willing to pay) since it is making gameplay impossible for me. Will be really gratefull.
@kristinasilver1 What settings can't you change because of your unrecognized GPU? That's never been the case before.
Please also run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
- @puzzlezaddict I have mac, and my graphics goes into a Window maximization not full, so the pointer does not clicks on that options which is appropriate to the graphics.
Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162
Hi I'm having the same problem could you help me?
- @WafflesCakes
Update to the latest version of macOS. You could also follow these instructions, presuming you have an M2 Mac? https://answers.ea.com/t5/Technical-Issues-Mac/Unrecognized-video-card/m-p/12523863#M56140Hello there, i've done everything from the unrecognised video card it's done. and i've also updated my macOS to the latest version. however, it still crashes as soon as i open the game on gameplay mode. can you please take a look at this, and let me know what i should do? i've spent days now trying to figure this out, but i still can't get it work properly without crashing. i need your help. thank you so much!
Thank you so much for posting this, I followed the steps however and my graphics card remains unrecognised my the system as you can see
=== Graphics device info ===
Number: 0
Name (driver): Apple M2
Name (database): [Found: 0, Supported: 1]
Vendor: Apple
Chipset: Vendor: 106b, Device: 0000, Board: 00000000, Chipset: 0000
Driver: macOS Metal driver, Version: 0.0.0.0
Driver version: 0
Monitor: FD626D62I am really new to this so im unsure of what else to add but here's hoping this page is still active!
@M0ther3arth I've moved your post to the master thread for this issue in macOS. Please see post 6 for instructions on how to add your GPU to the game's database. And if you see any further issues, please update your OS if it's not already fully updated.
