Unrecognised Video Card Error - fix for Mac
This is a common error message which does not impact the game.
You can easily fix this yourself by following these instructions:
Right click on the Sims 4 base game, wherever you have...
Forum Discussion
I have Unrecognized Video Card issue, which does disallow me several options in gameplay making it impossible to play.
I tried fixing it going through this link: https://answers.ea.com/t5/Technical-Issues-PC/READ-FIRST-Unrecognized-video-card/m-p/9507008 but it did not work.
I have also repaired the game several times - did not help still Video Card is: Name (database): [Found: 0, Supported: 1].
Please help me to solve this issue ( I am even willing to pay) since it is making gameplay impossible for me. Will be really gratefull.
@kristinasilver1 What settings can't you change because of your unrecognized GPU? That's never been the case before.
Please also run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
- @puzzlezaddict I have mac, and my graphics goes into a Window maximization not full, so the pointer does not clicks on that options which is appropriate to the graphics.
Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162
- @Bluebellflora Following your instructions this is my graphic specifications:
Apple M2:
Chipset Model: Apple M2
Type: GPU
Bus: Built-In
Total Number of Cores: 10
Vendor: Apple (0x106b)
Metal Support: Metal 3
Displays:
Color LCD:
Display Type: Built-in Liquid Retina Display
Resolution: 2560 x 1664 Retina
Main Display: Yes
Mirror: Off
Online: Yes
Automatically Adjust Brightness: Yes
Connection Type: Internal
