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Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162
Apple M2:
Chipset Model: Apple M2
Type: GPU
Bus: Built-In
Total Number of Cores: 10
Vendor: Apple (0x106b)
Metal Support: Metal 3
Displays:
Color LCD:
Display Type: Built-in Liquid Retina Display
Resolution: 2560 x 1664 Retina
Main Display: Yes
Mirror: Off
Online: Yes
Automatically Adjust Brightness: Yes
Connection Type: Internal
- Bluebellflora2 years agoHero+
Thanks. Let's add your Apple silicon chip to the Graphics file and see if it helps.
If you've previously added the GraphicsCards.sgr file to the ConfigOverride folder in your Sims 4 folder, trash it.
Right click on the base game app in your Applications folder, or wherever you have the game installed and select Show Package Contents.
Navigate to Contents > Resources and open the GraphicsCards.sgr file using TextEdit.
Scroll all the way down to the bottom until you see the Apple section:
vendor "Apple" 0x106B card 0x0000 "Apple A12Z" $cardLevelUber $resolutionHigh card 0x0000 "Apple M1" $cardLevelUber $resolutionHigh $cardLevelUber card 0x0000 "Apple M1 Max" $cardLevelUber $resolutionHigh $cardLevelUber card 0x0000 "Apple M1 Pro" $cardLevelUber $resolutionHigh $cardLevelUber end
Create a new line, copy/paste the M1 line and replace it with M2 so it looks like this:
vendor "Apple" 0x106B card 0x0000 "Apple A12Z" $cardLevelUber $resolutionHigh card 0x0000 "Apple M1" $cardLevelUber $resolutionHigh $cardLevelUber card 0x0000 "Apple M1 Max" $cardLevelUber $resolutionHigh $cardLevelUber card 0x0000 "Apple M1 Pro" $cardLevelUber $resolutionHigh $cardLevelUber card 0x0000 "Apple M2" $cardLevelUber $resolutionHigh $cardLevelUber end
Save and quit then try and load your game.
- 2 years ago@Bluebellflora Thank you so much, for your help.
I did that, and now when I check the Config.log it shows this: Number: 0
Name (driver): Apple M2
Name (database): Apple M2 [Found: 1, Supported: 1]
However, when I run the game - same issues, even though I restarted it a few times.
Should I repair it? Thank you.- Bluebellflora2 years agoHero+@kristinasilver1
Great, partly!
Yes, try a repair and see if that will help. It's very odd that you get this error. Which exact version of macOS are you running?
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