Unrecognised Video Card Error - fix for Mac
This is a common error message which does not impact the game.
You can easily fix this yourself by following these instructions:
- Right click on the Sims 4 base game, wherever you have it installed (Applications folder by default) and select Show package contents
- Navigate to Contents > Resources
- Right click on the GraphicsCards.sgr file and select Copy
- Open the ConfigOverride folder in Documents > Electronic Arts > The Sims 4. Right click in the folder and select Paste item.
- Open the GraphicsCards.sgr file you have pasted into the ConfigOverride folder. If prompted to choose an Application in Finder, choose TextEdit.
- Scroll all the way down to the bottom of the file to the Apple bit and paste the following lines:
vendor "Apple" 0x106B
card 0x0000 "Apple M4" $cardLevelUber $resolutionHigh $cardLevelUber
card 0x0000 "Apple M4 Max" $cardLevelUber $resolutionHigh $cardLevelUber
card 0x0000 "Apple M4 Pro" $cardLevelUber $resolutionHigh $cardLevelUber
card 0x0000 "Apple M3" $cardLevelUber $resolutionHigh $cardLevelUber
card 0x0000 "Apple M3 Max" $cardLevelUber $resolutionHigh $cardLevelUber
card 0x0000 "Apple M3 Pro" $cardLevelUber $resolutionHigh $cardLevelUber
card 0x0000 "Apple M2" $cardLevelUber $resolutionHigh $cardLevelUber
card 0x0000 "Apple M2 Max" $cardLevelUber $resolutionHigh $cardLevelUber
card 0x0000 "Apple M2 Pro" $cardLevelUber $resolutionHigh $cardLevelUber
card 0x0000 "Apple M1" $cardLevelUber $resolutionHigh $cardLevelUber
card 0x0000 "Apple M1 Max" $cardLevelUber $resolutionHigh $cardLevelUber
card 0x0000 "Apple M1 Pro" $cardLevelUber $resolutionHigh $cardLevelUber
card 0x0000 "Apple A12Z" $cardLevelUber $resolutionHigh
end
Close the GraphicsCards.sgr file, saving if prompted (you shouldn’t be)
I have written a more detailed article here.
Updated October 2025
