Forum Discussion
6 years ago
Whenever I open sims 4, a warning shoes up saying I have an "Unrecognized Video Card" and my saves are gone. I repaired my game but that didn't work so I deleted origin and reinstalled everything but I still see the same message pop up when I start the game. I don't have any mods or cc in my game.
This is my computer graphic information
Intel Iris Plus Graphics 655:
Chipset Model: Intel Iris Plus Graphics 655
Type: GPU
Bus: Built-In
VRAM (Dynamic, Max): 1536 MB
Vendor: Intel
Device ID: 0x3ea5
Revision ID: 0x0001
Metal: Supported, feature set macOS GPUFamily2 v1
- 6 years ago@NinooLuvs is this the same problem https://answers.ea.com/t5/Technical-Issues-PC/quot-Unrecognized-Video-Card-quot/td-p/5121761
- 6 years ago@elulu8 Its the same, but I have a mac, not a PC so the solution won't work for me
- Bluebellflora6 years agoHero+@NinooLuvs
The solution is the same for Mac and PC for adding unsupported cards to the GraphicsCards.sgr file.
Could you please open your config.log file in your Sims 4 folder and copy and paste the 10 or so lines under === Graphics device info ===