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NinooLuvs's avatar
NinooLuvs
6 years ago

Unrecognized video card in sims 4 menu and no saves??

Whenever I open sims 4, a warning shoes up saying I have an "Unrecognized Video Card" and my saves are gone. I repaired my game but that didn't work so I deleted origin and reinstalled everything but...
mac
Bluebellflora's avatar
Bluebellflora
Hero+
6 years ago
@NinooLuvs

The solution is the same for Mac and PC for adding unsupported cards to the GraphicsCards.sgr file.

Could you please open your config.log file in your Sims 4 folder and copy and paste the 10 or so lines under === Graphics device info ===
NinooLuvs's avatar
NinooLuvs
6 years ago

I saw one of you replies to the same problem and followed the steps. The game works now, thankyou.

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