In the Origin app, right-click on the gear icon next to the Play button and select "Repair".
Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.68.156.1220
What expansions, game packs, and stuff packs do you have installed? All expansions as of Snowy Escape, all Game Packs except Journey to Batuu, Nifty Knitting, Tiny Living, Laundry Day, Toddler Stuff, Fitness Stuff, Bowling Night, Vintage Glamour, Backyard Stuff, Kids Room Stuff, Movie Hangout.
Steps: How can we find the bug ourselves? Start a new game and advance to world selection screen.
What happens when the bug occurs? World selection screen is blank, preventing me from playing.
What do you expect to see? I think we all know what I'm supposed to see.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. The newest stability patch.
I cannot play the game.
UPDATE: I found the work-around.
What was the work around?
Yes please share. I've been trying every possible thing to get my game to load.
Apparently uninstall and reinstall origin.
Yeah I’ve had all the issues and I haven’t done the fix. I am really irritated. I spend way too much money on this game for these issues.
I’m glad I’m not the only one this is happening too!! Today I tried creating a new sim to see if I could get around the screen not loading but I got a white screen when it asks what world I want to live in. I’ll upload a pic to show
