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Newcomer

Re: "There's a problem with your download"/"Something went wrong" EA app Error - '24

Hello, I’m unable to download The Sims 4.
I tried on two different computers and two different EA accounts.
I also tried downloading from the EA app and from the EA website, but the download button doesn’t work or I get “There’s a problem with your download.”
Other games download normally. Could you please check if there is an issue with The Sims 4 or my account?

[Title edit - CM]

1 Reply

EA_mplsnow
Community Manager
1 month ago
Hey kqw0qfpwc5og,

I've merged your post with the main thread for this topic. Please try clearing the EA App's cache and a clean reinstall of the app before trying again. If the error persists, please follow the instructions in the first post to help us investigate. Thanks!