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TraneeScott's avatar
2 years ago
Solved

3 of my Sims 4 game packs have been removed

@EA_Solaire    Hey my is Tranee Scott and 3 of my Sims 4 game packs have been removed from Sims 4 game. And i was wondering how could get back all 3 of the missing game packs.

  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    @TraneeScott 

    We're not able to help with linking accounts here on the forums as we can't access your specific account information, but you can reach out to the live support team so they can look into this further and explore your options.

    Please submit a help request following the steps here: https://help.ea.com/en/help/faq/using-ea-help/ 

11 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @TraneeScott 

    If you own these packs through Epic, your accounts need to be linked together in order to access them. 

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